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IT Business Relationship Manager

1 month ago

Reston, Virginia, United States The AEON Group, LLC Full time
Job Title: IT Business Relationship Manager

Job Summary:

The AEON Group, LLC is seeking an experienced IT Business Relationship Manager to join our team. As a key member of our IT department, you will act as a strategic interface between IT and business units within public transportation, ensuring that IT initiatives align with business strategies and objectives.

Key Responsibilities:

1. Strategic Partnership and Communication:

* Build and strengthen relationships with business partners across the public transportation system, including operations, planning, maintenance, finance, customer service, and HR teams.

* Serve as the primary point of contact for business leaders, ensuring regular, transparent, and effective communication between IT and business units.

* Facilitate business-focused discussions to gather insights on long-term strategic goals, service improvement initiatives, and operational challenges.

2. Technology and Business Roadmap Alignment:

* Collaborate closely with business stakeholders to understand their business roadmaps, identifying strategic objectives, service enhancements, and operational efficiencies.

* Translate the business roadmaps into detailed IT technology roadmaps, outlining the necessary technology investments, initiatives, and timelines needed to support business goals.

* Work with IT leadership to ensure alignment of technology priorities with both short-term operational needs and long-term strategic vision, ensuring scalability and sustainability of technology solutions.

3. IT Solution Delivery and Innovation:

* Collaborate with IT teams to design and implement technology solutions such as passenger information systems, fare collection systems, scheduling tools, fleet management, and asset tracking.

* Oversee the development and implementation of customer-facing digital platforms (e.g., mobile apps, real-time passenger information) to enhance the passenger experience and improve service delivery.

* Ensure technology solutions are integrated smoothly into daily operations, meeting the needs of metro, bus, and train services.

4. Business Analysis and Project Management:

* Lead efforts to gather and document business requirements, ensuring technology solutions are designed to meet business objectives and improve operational efficiency.

* Act as a liaison for IT projects requested by the business units, ensuring alignment with business strategy and timelines.

* Work closely with external vendors, contractors, and IT teams to deliver quality technology solutions on time and within budget.

5. Strategic Planning and Value Realization:

* Identify opportunities to leverage technology to drive innovation, improve service delivery, and optimize transportation operations (e.g., predictive maintenance, automation of scheduling, passenger flow management).

* Ensure the business realizes tangible value from IT initiatives by continuously monitoring and measuring the impact of technology solutions on operational performance and customer satisfaction.

* Actively monitor industry trends and emerging technologies to propose innovative solutions that can enhance the efficiency and competitiveness of the public transportation network.

6. Performance Monitoring and Reporting:

* Monitor the performance of IT systems to ensure they meet service level agreements (SLAs) and are contributing to the achievement of key performance indicators (KPIs) related to transportation efficiency, customer satisfaction, and cost management.

* Provide regular updates to business leaders and executive teams on the status of IT projects, roadmap progress, and the realization of business value from technology investments.

7. Risk Management and Compliance:

* Ensure that all technology solutions comply with relevant safety, security, and regulatory standards, as well as public transportation-specific requirements.

* Work proactively to identify and mitigate risks, ensuring that transportation services maintain high availability and reliability through robust IT infrastructure and disaster recovery plans.

Qualifications:

* Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree or ITIL certification is a plus.

* Minimum of 5-7 years of experience in IT business relationship management, business analysis, or IT project management, ideally within the public transportation or a related industry.

* Proven experience in developing and aligning technology roadmaps with business strategies.

* Strong knowledge of transportation systems, including fare collection, GPS tracking, asset management, and passenger information systems.

Competencies:

* Strategic Thinking: Ability to translate business strategy into actionable IT initiatives and ensure alignment of IT roadmaps with business goals.

* Leadership and Influence: Capable of influencing decision-making and fostering collaboration between IT and business partners.

* Customer-Centric Approach: Focus on improving both internal business operations and the ridership experience through the use of technology.

* Innovation and Continuous Improvement: Ability to foresee and incorporate new technologies and innovations into transportation operations to drive efficiencies and improvements.