Business Operations Director
4 weeks ago
The ideal candidate will have experience leading a team and managing the daily operation of Radiant Plumbing & Air Conditioning. They will be responsible for maintaining the standard of work from employees as well as foster an amazing culture amongst all teams.
Key Responsibilities
- Provide leadership and direction to a team of people, ensuring they have the necessary tools and resources to excel in their roles.
- Manage operations and finances of the business, making informed decisions to drive growth and profitability.
- Recruit and train new hires on business practices, ensuring they are equipped to provide exceptional service to customers.
- Drive development of employees, identifying areas for improvement and providing opportunities for growth and advancement.
- Ensure that quality of work or service is maintained, meeting the high standards expected by customers and the company.
- Maintain customer satisfaction and company reputation by championing 5 star service, responding to customer concerns and feedback in a timely and professional manner.
Requirements
- Operations or GM Experience in the trades, with a minimum of 5 years of experience.
- Experience in a fast-paced, entrepreneurial environment, with a proven track record of success.
- Ability to manage and understand the P/L for the overall business, making informed decisions to drive growth and profitability.
- Comfort working with budgets, payroll, revenue and forecasting, with a strong understanding of financial management principles.
- Champion the needs of the branch to company in order to meet objectives, working collaboratively with cross-functional teams to achieve business goals.
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