Business Operations Director

4 weeks ago


Reston, Virginia, United States Radiant Plumbing & Air Conditioning Full time

The ideal candidate will have experience leading a team and managing the daily operation of Radiant Plumbing & Air Conditioning. They will be responsible for maintaining the standard of work from employees as well as foster an amazing culture amongst all teams.

Key Responsibilities

  • Provide leadership and direction to a team of people, ensuring they have the necessary tools and resources to excel in their roles.
  • Manage operations and finances of the business, making informed decisions to drive growth and profitability.
  • Recruit and train new hires on business practices, ensuring they are equipped to provide exceptional service to customers.
  • Drive development of employees, identifying areas for improvement and providing opportunities for growth and advancement.
  • Ensure that quality of work or service is maintained, meeting the high standards expected by customers and the company.
  • Maintain customer satisfaction and company reputation by championing 5 star service, responding to customer concerns and feedback in a timely and professional manner.

Requirements

  • Operations or GM Experience in the trades, with a minimum of 5 years of experience.
  • Experience in a fast-paced, entrepreneurial environment, with a proven track record of success.
  • Ability to manage and understand the P/L for the overall business, making informed decisions to drive growth and profitability.
  • Comfort working with budgets, payroll, revenue and forecasting, with a strong understanding of financial management principles.
  • Champion the needs of the branch to company in order to meet objectives, working collaboratively with cross-functional teams to achieve business goals.


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