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Client Support Specialist
2 months ago
At Equus Workforce Solutions, we are dedicated to empowering job seekers and individuals looking to change their careers by providing support in high-growth and sustainable industries. Our skilled workforce professionals offer a range of comprehensive solutions at various career centers and community locations.
Role ResponsibilitiesAs a Case Manager, you will:
- Establish a professional rapport with clients to help them overcome barriers to employment.
- Deliver consistent and thorough case management services, ensuring follow-up and support.
- Conduct orientations for new clients, ensuring that goals and outcomes align with contractual obligations.
- Maintain an organized client database and document all interactions accurately.
- Assist clients in adhering to planned activities as per funding agency requirements.
- Provide tailored assessments and connect clients with relevant community or social service resources.
- Complete necessary enrollment documentation with precision.
- Document all client interactions and ensure follow-up contacts are made as required.
- Develop strategies to address attendance issues among participants.
- Contribute to project reports regarding participation and placement metrics.
- Manage program timelines, performance standards, and data collection for placements.
- Collaborate with the business services team to identify job opportunities and necessary qualifications.
- Establish a communication plan to keep staff informed of operational goals and challenges.
- Engage in training and professional development activities, working with leadership to enhance operational processes.
The ideal candidate will possess:
- Flexibility to adapt to changing contract needs.
- Proficiency in MS Office applications.
- A minimum of two years of experience in career advisement, case management, or customer service roles.
- Strong organizational skills to prioritize tasks and document client interactions.
- Excellent communication skills, both written and verbal, along with a typing speed of at least 35 WPM.
- Demonstrated leadership abilities in diverse and dynamic environments.
- A professional understanding of various career paths and occupations.
- An associate degree in education, social services, healthcare, or communications is preferred.
- A bachelor's degree in a related field or two years of relevant experience in human services is advantageous.
Your privacy is important to us, and all information will be kept confidential in accordance with EEO guidelines.
Equus Workforce Solutions is a premier provider of workforce development services across North America. Our team is committed to implementing best practices in workforce solutions, focusing on the design and delivery of demand-driven services.
Joining Equus means engaging in extensive learning opportunities and networking, with the chance to make a meaningful impact on individuals' lives.
We value diversity and are committed to creating an inclusive work environment where everyone is treated with respect and fairness. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.
