Client Technical Support Specialist

4 weeks ago

Lincoln, Nebraska, United States Fiserv Full time
About the Role

Fiserv is seeking a highly skilled Client Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to clients and internal Fiserv associates.

Key Responsibilities
  • Independently handle client calls, issues, and escalations with minimal supervision.
  • Apply strong research and problem-solving skills to identify and resolve reported problems.
  • Thoroughly track, organize, and document all support-related activities.
  • Collaborate with Fiserv clients and associates to guide them on the features and operation of AIX core processors, applications, and peripherals to maximize their business objectives.
  • Serve as a point of escalation for complex problems and related inquiries.
  • Deliver professional and timely client communications, providing updates on problems and project status.
  • Cultivate valuable relationships with large bank and high-priority clients to maintain and enhance client satisfaction.
  • Perform system administration duties.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Minimum of 2+ years in a Customer Service role.
  • Experience in the banking or Financial Services industry is preferred.
  • Familiarity with Precision core AIX servers and associated peripherals.
  • Knowledge of the banking or Financial Services industry.
About Fiserv

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. We are committed to innovation and excellence, and we are proud to be one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years.

We are an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

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