Client Service Specialist
4 days ago
Nelnet Business Services (NBS) is a leading provider of payment technology, education services, and learning management solutions to education and faith-based organizations. As a Client Service Specialist, you will play a critical role in supporting our merchants and partners throughout the implementation phase and ongoing servicing of merchant clients using NPS payment processing technology.
Key Responsibilities:- Provide comprehensive support to merchants and partners, including NBS, FACTS, and other non-education partners.
- Review merchant applications for accuracy and ensure all required fields have been completed.
- Configure new merchant accounts with multiple backend systems to enable payment processing.
- Log and update Salesforce records with accurate account data.
- Answer questions related to account maintenance, statement questions, refund questions, rate questions, compliance questions, and miscellaneous transaction questions.
- Provide phone support for all NPS merchants and customers as needed.
- Bachelor's Degree preferred.
- Three years of experience in customer service or new client implementation.
- Credit card banking industry experience preferred.
Nelnet is an Equal Opportunity Employer and offers a comprehensive benefits package, including medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Click here to learn more about our benefits: https://www.nelnet.net/careers/benefits
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Client Service Specialist
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Lincoln, Nebraska, United States Nelnet Full timeJob Title: Client Service SpecialistNelnet is seeking a highly skilled Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing comprehensive support to Nelnet Payment Services (NPS) merchants and partners, including NBS, FACTS, and other non-education partners, throughout the implementation phase and...
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