Front Desk Operations Manager
1 week ago
As a Front Desk Manager at Shaner Corporation, you will be responsible for maintaining a high level of service quality and ensuring that all guests have a positive experience. This includes managing the front office team, handling guest complaints, and maintaining complete knowledge of hotel features and services.
- Develop and implement effective strategies to maximize room revenue and maintain established standards and procedures.
- Direct, implement, and maintain a strong service and management philosophy that guides staff in providing exceptional guest service.
- Ensure that all front office operations are running smoothly and efficiently, including reservations, registration, bell services, and guest accounting.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Assist staff with their job functions to ensure optimum service to guests.
To be successful in this role, you will need:
- Minimum 1-3 years of front office management experience in the hospitality industry.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Corporation is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We provide a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
Why Join UsAt Shaner Corporation, we are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
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