Call Center Support Experts

1 week ago


Remote, Oregon, United States Axion Contact Center LLC Full time
About the Role

Axion Contact Center LLC is seeking skilled Call Center Customer Service Agents to join our team in Hawaii. As a key member of our team, you will be responsible for delivering exceptional customer experiences by providing timely and accurate product and service information, as well as handling customer inquiries and resolving issues.

Key Responsibilities:

  • Interact with customers via phone, email, or chat to address their queries and resolve issues
  • Update customer records and provide relevant information to internal teams
  • Collaborate with colleagues to develop and maintain a comprehensive knowledge base of our products and services
  • Meet performance metrics and exceed customer satisfaction targets

Requirements:

  • 2+ years of experience in customer-facing roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required; bachelor's degree preferred

The estimated annual salary for this position is $52,000 - $70,000, depending on your level of experience and qualifications.



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