Technical Support Specialist
2 days ago
Conduent Commercial Solutions, LLC is seeking a skilled Technical Support Specialist to provide high-quality technical support for financial services. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
The ideal candidate will have at least one year of technical problem-solving experience, with a strong focus on customer satisfaction. They will be responsible for installing/uninstalling software, updating systems, and troubleshooting errors, among other tasks. In addition, they will need to possess excellent keyboarding and software proficiency skills.
If you are passionate about providing top-notch technical support and have a knack for resolving complex issues, we encourage you to apply for this exciting opportunity
About the Role
As a Technical Support Specialist, you will play a critical role in ensuring that our customers receive exceptional service. Your primary responsibilities will include:
- Installing/uninstalling software and troubleshooting issues
- Updating systems and resolving update-related problems
- Providing technical support for financial services, including navigating software and resolving errors
- Assisting with password resets, browser issues, and importing/printing
- Answering customer calls and providing comprehensive solutions
Requirements
To succeed in this role, you will need to possess the following qualifications:
- At least one year of technical problem-solving experience
- Excellent communication and problem-solving skills
- Ability to type at least 35 wpm
- Keyboarding and software proficiency
- High school diploma, GED, or college degree
- Flexible schedule availability
- Successful completion of a background check and room inspection
- High-speed internet connection and a quiet workspace
What We Offer
In return for your hard work and dedication, we offer a competitive salary of $55,000 per year, plus a range of benefits, including health insurance and paid time off.
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