Customer Support Lead
6 days ago
As a key member of the Hospitable team, you will play a pivotal role in delivering exceptional customer experiences. Your primary focus will be on leading and empowering our US support team to excel in this area.
Job Requirements- An estimated salary range for this position is $81,787.68 to $90,875.20 per year.
- Experience in customer support, preferably in the SaaS industry, is essential.
- You should have a proven track record of managing support queues and improving team metrics, such as response times, customer satisfaction, and resolution rates.
We are seeking a results-driven professional with excellent problem-solving skills and technical aptitude to handle complex customer issues. Additionally, you should possess strong written and verbal communication skills for both customer and internal interactions.
Benefits- A supportive and caring team environment where you are trusted, not managed.
- The opportunity to work with a remote-only and fully distributed company that prioritizes flexibility.
- A comprehensive benefits package, including 35 days off per year, encouraged parental leave, and mental health support through therapists on call.
-
Strategic Customer Partnership Lead
4 weeks ago
Remote, Oregon, United States Liferay Full timeUnlock Business Growth with LiferayWe are seeking an exceptional Strategic Customer Partnership Lead to join our team at Liferay. As a trusted account manager for strategic accounts, you will play a critical role in driving success for our clients and expanding their business with us.
-
Virtual Customer Support Specialist
4 weeks ago
Remote, Oregon, United States Conduent Commercial Solutions, LLC Full timeWe are seeking a Virtual Customer Support Specialist to join our team at Conduent Commercial Solutions, LLC. This is a remote call center representative role that requires excellent customer service and communication skills.Key ResponsibilitiesTake incoming calls from customers and provide support with technical issues related to financial servicesNavigate...
-
Customer Experience Team Lead
1 month ago
Remote, Oregon, United States Conduent State & Local Solutions, Inc Full timeJob OverviewAt Conduent State & Local Solutions, Inc., we're seeking a skilled Supervisor, Customer Experience to join our team. This role offers the opportunity to thrive in a dynamic environment where individuality is valued and recognized.In this position, you will be responsible for coaching, resolving issues, and serving as a link between subordinates...
-
Technical Support Specialist
2 weeks ago
Remote, Oregon, United States Nexgen Staffing LLC Full timeJob OverviewEstimated Salary: $25,000 - $35,000 per yearWe are seeking a skilled Technical Support Specialist to join our remote workforce. In this role, you will provide top-notch customer support via phone, video, and chat, helping TurboTax customers navigate software navigation questions and resolve technical issues.As an ambassador for the Intuit brand,...
-
Technical Lead for Appian Solutions
4 weeks ago
Remote, Oregon, United States Marathon TS Full timeJob SummaryWe are seeking an experienced Technical Lead to provide technical leadership for our flagship project utilizing Appian solutions. This role will lead a delivery team and act as a trusted advisor to our client, interfacing with the customer to map out a solution, ensuring its quality and timely implementation, and mentoring more junior team members...
-
Appian Technical Lead and Team Manager
4 weeks ago
Remote, Oregon, United States Marathon TS Full timeMarathon TS is a leading provider of professional services, seeking an experienced Appian Senior Consultant / Team Lead to lead our flagship project.About the RoleYou will lead a delivery team, acting as a trusted advisor to our client. You will interface with the customer to map out a solution, work with the team to ensure its quality and timely...
-
US Support Team Manager
3 weeks ago
Remote, Oregon, United States Hospitable Full timeWe are seeking a seasoned customer support professional to lead and empower our US support team at Hospitable. This is an exciting opportunity to join a remote-only and fully distributed company that prioritizes flexibility and innovation.Key ResponsibilitiesManage queue distribution and workload across the US support team to maintain target response times...
-
Medical Device Support Specialist
1 month ago
Remote, Oregon, United States Endotronix, Inc Full timeJob OverviewWe are seeking a skilled Clinical Specialist to join our team at Endotronix, Inc.About the RoleThis position plays a vital support role, reporting to and working under the direction of the Area Sales Manager (ASM). The successful candidate will be responsible for supporting Cardiologists, nurses, cath lab staff, and patients in the effective use...
-
Brand Experience Lead
2 weeks ago
Remote, Oregon, United States More Staffing LLC Full timeBrand Experience LeadMore Staffing LLC is looking for a skilled Brand Experience Lead to join our team. This role is critical to creating and overseeing the development of engaging content and experiences that drive business growth and customer engagement.About the JobThis role requires 3+ years of experience in a creative strategy role, preferably within a...
-
APIM Technical Lead
4 weeks ago
Remote, Oregon, United States Shiftcode Analytics, Inc Full timeAbout Shiftcode Analytics, Inc.">Shiftcode Analytics, Inc. is a leading provider of innovative solutions for the technology industry. Our team is dedicated to delivering exceptional results and pushing the boundaries of what is possible.">Career Opportunity">We are seeking a highly skilled APIM Technical Lead to join our team. This is a unique opportunity to...
-
Technical Support Specialist
2 weeks ago
Remote, Oregon, United States Nexgen Staffing LLC Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Nexgen Remote Workforce Solutions. As a key member of our customer service team, you will be responsible for providing timely and effective support to TurboTax customers.Your duties will include:Responding to customer inquiries via phone, video, and chatResolving...
-
Customer Service Representatives
1 week ago
Remote, Oregon, United States Axion Contact Center LLC Full timeJob OverviewWe are seeking experienced customer service professionals to join our team at Axion Contact Center LLC in Hawaii. As a Call Center Customer Service Agent, you will play a vital role in providing exceptional support to our clients by offering product and service information, as well as data entry input.Responsibilities:Respond to customer...
-
District Manager Aftersales Team Lead
2 weeks ago
Remote, Oregon, United States MSX International Full timeJob TitleDistrict Manager Aftersales Team Lead - $80,000 per yearWe are seeking a highly skilled District Manager Aftersales Team Lead to join our team at MSX International. As a key member of our organization, you will be responsible for leading a team of experts in the automotive service industry.Key Responsibilities:Leverage your expertise to develop and...
-
Technical Lead for Solar Aggregation Development
2 weeks ago
Remote, Oregon, United States Carbon Solutions Group Full timeJob DescriptionAbout Carbon Solutions Group:We are a leading company in the solar industry, dedicated to developing innovative solutions for a sustainable future. Our team is passionate about creating high-quality software applications that support our mission.Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications.Job...
-
Customer Experience Liaison
1 month ago
Remote, Oregon, United States Conduent State Healthcare, LLC Full timeAt Conduent State Healthcare, LLC, we are seeking a highly skilled Customer Experience Associate II to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service to our clients.Job SummaryThe primary responsibility of this position is to assist Kentucky residents with various health benefits,...
-
Customer Service Representative I
2 weeks ago
Remote, Oregon, United States Abacus Service Corporation Full timeJob Title: Customer Service Representative I">About the Role:">We are seeking a highly skilled and enthusiastic Candidate Support Specialist to join our team at Abacus Service Corporation. In this role, you will provide exceptional customer service to clients via phone, ensuring that their concerns are addressed in a timely and professional manner.">About...
-
Primary Customer Service Representative
1 week ago
Remote, Oregon, United States Nexgen Staffing LLC Full timeJob DescriptionIn this role, you will provide exceptional customer service to TurboTax customers via phone, video, and occasional chat. Your primary responsibilities will include resolving technical support questions, analyzing customer issues, and documenting all interactions.The ideal candidate will have excellent communication skills, a caring approach,...
-
Remote, Oregon, United States Conduent Commercial Solutions, LLC Full timeConduent Commercial Solutions, LLC is a leading provider of mission-critical services and solutions to Fortune 100 companies and governments. As a Remote Call Center Representative, you will be part of a dedicated team that delivers exceptional outcomes for our clients and their customers.About the JobWe are seeking highly motivated and customer-focused...
-
Lead Big Data Development Manager at Zillow
4 weeks ago
Remote, Oregon, United States Zillow Full timeZillow is revolutionizing the real estate industry to make home a reality for more people.About the TeamThe Clickstream team is at the heart of Zillow Group's customer analytics and Wall Street metrics reporting. We leverage data to empower our customers, and our team is responsible for the most critical dataset at Zillow.We develop software components to...
-
Product Marketing Lead
1 week ago
Remote, Oregon, United States Dynata Full time**About the Role:**We are seeking an experienced product marketing leader to join our team at Dynata.As a Product Marketing Director, you will be responsible for articulating the value of our full product portfolio, building compelling product positioning and messaging, and creating sales enablement and marketing campaigns.The ideal candidate will have 8-10+...