Customer Support Lead

6 days ago


Remote, Oregon, United States Hospitable Full time

As a key member of the Hospitable team, you will play a pivotal role in delivering exceptional customer experiences. Your primary focus will be on leading and empowering our US support team to excel in this area.

Job Requirements
  • An estimated salary range for this position is $81,787.68 to $90,875.20 per year.
  • Experience in customer support, preferably in the SaaS industry, is essential.
  • You should have a proven track record of managing support queues and improving team metrics, such as response times, customer satisfaction, and resolution rates.

We are seeking a results-driven professional with excellent problem-solving skills and technical aptitude to handle complex customer issues. Additionally, you should possess strong written and verbal communication skills for both customer and internal interactions.

Benefits
  • A supportive and caring team environment where you are trusted, not managed.
  • The opportunity to work with a remote-only and fully distributed company that prioritizes flexibility.
  • A comprehensive benefits package, including 35 days off per year, encouraged parental leave, and mental health support through therapists on call.


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