Technical Support Expert in PACS Systems

2 weeks ago


Remote, Oregon, United States Intelerad Full time

Job Description:

We're looking for a skilled Technical Support Expert in PACS Systems to join our team in Raleigh, NC or Montreal. As a key member of our Support team, you'll provide advanced technical support to our clients, collaborate with engineering teams, and contribute to developing knowledge base articles.

Responsibilities:

  • Deliver exceptional customer service by troubleshooting complex technical issues and identifying areas for process improvement (60%)(client facing support role)
  • Work closely with engineering teams to resolve complex technical issues and develop solutions (20%)(technological collaboration)
  • Develop and maintain knowledge base articles to aid in reducing escalations to higher levels of support (10%)(shared knowledge repository)
  • Participate in project initiatives to enhance overall customer satisfaction and experience (5%)(customer-centric approach)
  • Perform routine administrative tasks, such as generating reports and tracking metrics (5%)(data-driven decision making)

Requirements:

  • Degree in Computer Science or Engineering or equivalent
  • 5+ years of experience in Technical Support, preferably in the Medical Software Industry
  • Strong analytical and problem-solving skills, with the ability to think creatively and develop effective solutions
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

About Intelerad:

Intelerad is a leader in the development of cloud-based medical imaging solutions, supporting over 2,000 healthcare organizations globally. Our mission is to empower clinicians to deliver better patient outcomes through innovative technology and exceptional support services.



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