Technical Support Expert in PACS Systems
2 weeks ago
Job Description:
We're looking for a skilled Technical Support Expert in PACS Systems to join our team in Raleigh, NC or Montreal. As a key member of our Support team, you'll provide advanced technical support to our clients, collaborate with engineering teams, and contribute to developing knowledge base articles.
Responsibilities:
- Deliver exceptional customer service by troubleshooting complex technical issues and identifying areas for process improvement (60%)(client facing support role)
- Work closely with engineering teams to resolve complex technical issues and develop solutions (20%)(technological collaboration)
- Develop and maintain knowledge base articles to aid in reducing escalations to higher levels of support (10%)(shared knowledge repository)
- Participate in project initiatives to enhance overall customer satisfaction and experience (5%)(customer-centric approach)
- Perform routine administrative tasks, such as generating reports and tracking metrics (5%)(data-driven decision making)
Requirements:
- Degree in Computer Science or Engineering or equivalent
- 5+ years of experience in Technical Support, preferably in the Medical Software Industry
- Strong analytical and problem-solving skills, with the ability to think creatively and develop effective solutions
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
About Intelerad:
Intelerad is a leader in the development of cloud-based medical imaging solutions, supporting over 2,000 healthcare organizations globally. Our mission is to empower clinicians to deliver better patient outcomes through innovative technology and exceptional support services.
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