Guest Services Representative

1 week ago


Odessa, Texas, United States Hawthorn Suites by Wyndham Full time

Position Overview:
We are seeking a dedicated and skilled individual to fill the role of Front Desk Associate at Hawthorn Suites by Wyndham. This position is essential in crafting a welcoming atmosphere for our guests, ensuring their experience begins positively from the moment they arrive.

Key Responsibilities:
- Greet and welcome guests upon arrival, creating a friendly and inviting environment.
- Handle guest registration and checkout processes efficiently using the company’s software, ensuring accurate verification of reservations and payment details.
- Promote the Wyndham Rewards Program, providing benefits and recognition to current members.
- Manage financial transactions, including maintaining a house bank and processing payments during registration and checkout.
- Issue room keys and oversee the security of safety deposit boxes.

Qualifications:
- A high school diploma or equivalent is required.
- A minimum of two years of experience in a hotel or hospitality setting is preferred.
- Strong communication skills, both verbal and written, are essential.
- Basic computer proficiency and computational skills are necessary.
- Knowledge of local attractions and the hotel’s services is advantageous.

Additional Information:
Regular attendance is crucial for this role, and employees may be required to work varying schedules, including weekends and holidays, to meet the operational needs of the hotel. Compliance with all hotel policies and procedures is mandatory to ensure a safe and effective work environment.



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