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Guest Services Representative

2 months ago

Odessa, Texas, United States Hawthorn Suites by Wyndham Full time

Position Overview:
We are seeking a dedicated and skilled individual to fulfill the role of Front Desk Associate at Hawthorn Suites by Wyndham. This position is pivotal in ensuring a welcoming atmosphere for our guests from the moment they arrive until their departure.

Key Responsibilities:
- Provide exceptional service by attending to guests' needs, including registration, checkout, and payment processing.
- Create a positive first impression by greeting and welcoming guests as they arrive.
- Utilize company software to register guests, confirming reservations and verifying personal and payment information.
- Actively promote the Wyndham Rewards Program, ensuring members receive appropriate recognition and benefits.
- Manage financial transactions accurately, including maintaining a house bank and preparing daily reports of receipts.
- Issue room keys and oversee the security of safety deposit boxes.

Qualifications:
- Education: High school diploma or equivalent is required.
- Experience: A minimum of two years in a hotel or similar environment is essential.

Essential Skills:
- Strong communication skills, both verbal and written, are necessary for effective guest interaction.
- Basic computational and computer skills are required to facilitate daily operations.
- Familiarity with the local area and hotel services is advantageous.

Work Schedule:
- Flexibility to work various shifts, including weekends and holidays, is required to meet the demands of the hospitality industry.

Additional Information:
- Regular attendance is crucial for the successful performance of this role. Adherence to company policies and procedures is expected at all times.