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Hospitality Service Associate

2 months ago

Odessa, Texas, United States SWHM Southwest Hospitality Management Inc. Full time
Guest Service Representative Role Overview:

As a **Guest Service Representative** at SWHM Southwest Hospitality Management Inc., you will play a crucial role in ensuring a positive experience for our guests. Your responsibilities will include:

  • Welcoming, registering, and assigning accommodations to visitors.
  • Responding to questions regarding hotel amenities and nearby attractions.
  • Maintaining accurate records of room availability and guest accounts.
  • Calculating bills and processing guest payments efficiently.
  • Sorting and date-stamping incoming correspondence and messages.
  • Upholding hotel credit policies and managing cash transactions.
  • Proactively greeting guests with warmth and professionalism.
  • Assisting in the supervision of fellow team members as needed.
  • Facilitating reservations and accommodating special requests from guests.
  • Performing additional tasks as required.
Qualifications:
  • A high school diploma or equivalent is required.
  • A minimum of 3 months of experience in the hospitality sector or customer service is preferred.