Guest Services Representative
1 week ago
Job Opportunity:
Front Desk Agent
The position of a Front Desk Agent entails greeting and registering visitors, delivering outstanding customer service throughout their stay, and managing their accounts at checkout.
Become a part of a vibrant work atmosphere where you will have the opportunity to help create unforgettable guest experiences.
Key Responsibilities:- Welcoming guests, overseeing reservations, and offering concierge assistance
- Providing attentive, polite, and efficient service to guests before arrival and during their stay to maximize room revenue and occupancy
- High school diploma or equivalent; college coursework in a related field is advantageous
- Previous experience in a hotel or similar environment is preferred
- Friendly demeanor with a dedication to exceptional customer service
- Capability to multitask, focus on details, and solve problems effectively
- Strong communication abilities
- Quick decision-making skills
- Effective problem-solving capabilities
- Proficiency in managing financial transactions
- Basic math skills
- Familiarity with Microsoft Office applications
- Willingness to work flexible schedules
- Engage with guests and colleagues in a service-oriented manner
- Adhere to grooming and uniform standards
- Comply with company policies and regulations for smooth hotel operations
- Address guest inquiries and requests courteously
- Maintain communication with other hotel departments
- Stay updated on hotel services, rates, and promotions
- Assist in emergency procedures
- Operate Front Desk computer systems proficiently
- Ensure prompt delivery of guest items
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