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Guest Services Representative

2 months ago

Odessa, Texas, United States Hawthorn Suites by Wyndham Full time

Position Overview:
We are seeking dedicated and skilled individuals to fill the role of Front Desk Associate at Hawthorn Suites by Wyndham. This position is pivotal in ensuring a welcoming and pleasant experience for our guests from the moment they arrive until their departure.

Key Responsibilities:
The Front Desk Associate will be responsible for:

  • Attending to guests' needs, including registration, checkout, and cashiering.
  • Creating a warm and inviting atmosphere by greeting guests upon arrival.
  • Utilizing company software to register guests while confirming reservations, addresses, and payment information.
  • Promoting the Wyndham Rewards Program and ensuring members receive appropriate recognition and benefits.
  • Managing guest accounts, including accepting payments and maintaining a house bank.
  • Issuing keys and overseeing the security of safety deposit boxes.

Qualifications:
  • High school diploma or equivalent required.
  • A minimum of two years of experience in a hotel or similar environment is preferred.
  • Flexibility to work varied schedules, including weekends and holidays.
  • Strong communication skills, both verbal and written.
  • Basic computational and computer skills are necessary.
  • Familiarity with local attractions and hotel services is advantageous.

Additional Information:
Regular attendance is crucial for the successful performance of this role. Employees may be required to adapt to changing schedules based on business needs. Participation in training sessions and adherence to hotel policies is mandatory to ensure a safe and efficient operation.