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Guest Services Representative

2 months ago

Odessa, Texas, United States Hawthorn Suites by Wyndham Full time

Position Overview:
We are seeking a dedicated and skilled individual to fulfill the role of Front Desk Associate. This position is pivotal in crafting a welcoming atmosphere for our guests from the moment they arrive until their departure.

Key Responsibilities:
- Attend to guests' requirements, including registration, checkout, and processing payments.
- Create a positive first impression by greeting guests warmly upon arrival.
- Utilize company software to register guests while confirming reservation details, including address and payment information.
- Actively promote the Wyndham Rewards Program, ensuring all members receive appropriate recognition and benefits.
- Manage financial transactions accurately, maintaining a house bank and preparing daily reports of receipts.
- Issue room keys and oversee the security of safety deposit boxes.

Qualifications:
- A high school diploma or equivalent is required.
- A minimum of two years of experience in a hotel or similar environment is essential.
- Flexibility to work various shifts, including weekends and holidays, is necessary.

Essential Skills:
- Proficient communication skills, both verbal and written, are required.
- Basic computational and computer skills are necessary.
- Knowledge of local attractions and the hotel’s services is beneficial.

Additional Information:
Regular attendance is crucial for the successful execution of this role. Employees may be required to work varying schedules to meet the operational needs of the hotel. Compliance with all hotel policies and procedures is mandatory for all staff members.