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Guest Services Representative

2 months ago

Odessa, Texas, United States Hawthorn Suites by Wyndham Full time

Position Overview:
We are seeking dedicated and skilled professionals to fulfill the role of Front Desk Associate. This position is pivotal in delivering a warm and inviting atmosphere for our guests, ensuring a memorable experience from arrival to departure.

Key Responsibilities:
- Attend to guests' requirements, including registration, checkout, and payment processing.
- Create a welcoming environment by greeting guests upon arrival and bidding them farewell at departure.
- Utilize company software to register guests, confirming reservation details and payment information.
- Actively promote the Wyndham Rewards Program, providing recognition and benefits to members.
- Maintain a secure house bank and accurately report daily receipts.
- Issue room keys and manage safety deposit box access.

Qualifications:
- High school diploma or equivalent required.
- A minimum of two years of experience in a hotel or similar environment is essential.
- Flexible availability to work weekends and holidays is necessary.

Essential Skills:
- Proficient communication skills, both verbal and written.
- Basic computational and computer skills are required.
- Familiarity with local attractions and hotel services is beneficial.

Additional Information:
Regular attendance is crucial for the successful execution of this role. Employees may be required to adapt to varying schedules based on business needs. Compliance with hotel policies and procedures is mandatory for all staff members.