Guest Services Supervisor

2 weeks ago


Stockbridge, Massachusetts, United States Kripalu Center for Yoga & Health Full time
Job Overview

Hospitality Manager

The Hospitality Manager plays a pivotal role in guiding the Guest Services team to deliver outstanding customer experiences and foster a warm atmosphere for visitors. This position encompasses overseeing personnel, managing operational workflows, and ensuring that guest satisfaction is in line with the organization's objectives. The ideal candidate will exhibit strong leadership qualities, attention to detail, and a dedication to upholding the core principles of the organization.

Primary Responsibilities:

  • Set and uphold exceptional standards of guest service
  • Oversee Front Desk operations and team members
  • Work collaboratively with various departments to enhance the overall guest experience
  • Recruit, train, and manage staff
  • Administer budget and payroll for the department
  • Handle and resolve guest concerns effectively
  • Analyze feedback and implement necessary enhancements

Required Qualifications:

  • Bachelor's degree in hospitality management or business administration
  • 3-4 years of experience in a supervisory role
  • Valid Driver's License
  • Excellent communication and interpersonal abilities
  • Proficiency in Microsoft Office Suite
  • Alignment with the organization's values and mission
  • Willingness to work weekends and evenings as needed


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