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Guest Services Coordinator

2 months ago

Los Angeles, California, United States Living Room LA Full time
Job Overview

Living Room

A unique space where creativity flourishes through music, art, design, and culture. We operate as an exclusive membership club accessible only to our members and their guests.

The Position

At Living Room, we recognize that the front desk serves as the nucleus of our club, marking the beginning of every guest's experience. As a Front Desk Host, you will embody the welcoming spirit and serve as the initial point of interaction for our members and guests, ensuring they feel instantly at ease. Your contribution is vital in fostering a warm, inviting environment and delivering outstanding service.

The Front Desk Host's responsibilities include welcoming guests, overseeing reservations, and providing essential administrative assistance. You will be instrumental in guaranteeing that our members and guests enjoy a smooth and pleasant experience from arrival to departure.

  • Guest Reception: Warmly welcome all members and guests, ensuring a friendly and hospitable environment. Efficiently manage check-ins and check-outs.
  • Reservations Management: Precisely oversee reservations, maintain the reservation system, and ensure optimal table occupancy while facilitating a seamless service flow.
  • Phone Management: Respond to incoming calls promptly and professionally, offering information about menus, operational hours, club amenities, and addressing reservation inquiries and general questions.
  • Administrative Support: Assist with various administrative duties such as handling correspondence, managing member inquiries, and keeping organized records.
  • Member and Guest Relations: Cultivate and maintain relationships with members and guests, remembering names and preferences to provide tailored service. Attend to any special requests or needs with care.
  • Service Coordination: Collaborate closely with the service team to ensure tables are ready and guests are seated without delay. Monitor the dining area to effectively manage seating and guest flow.
  • Positive Atmosphere: Contribute to a professional, friendly, and positive environment for both guests and colleagues. Promote teamwork and a cooperative work culture.

The Ideal Candidate:

  • Demonstrates a passion for delivering exceptional customer service and creating memorable experiences.
  • Possesses an understanding of high-end hospitality standards and the significance of first impressions.
  • Exhibits strong interpersonal skills to foster relationships with members and guests.
  • Has experience in managing reservations and handling high-volume phone inquiries.
  • Can maintain organization, manage time effectively, and adapt to shifting priorities.

Requirements:

  • Minimum of 2+ years' experience in a similar capacity, ideally within a high-end hospitality setting.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities and the capacity to juggle multiple tasks in a fast-paced environment.
  • Friendly, approachable, and professional demeanor.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as necessary.
  • Proficiency in reservation systems and basic computer skills.

Benefits:

Why Work With Us:

  • Comprehensive healthcare coverage, including dental and vision, as part of our commitment to you.
  • Wellness benefits to support a balanced lifestyle.
  • Competitive 401k matching to secure your financial future.
  • Opportunities for career advancement that empower you.
  • Learning and development initiatives for your growth with us.
  • Engaging team member events that foster camaraderie.
  • Complimentary meals for team members to fuel your creativity.

Our Team Culture:

At Living Room, we are deeply passionate about our work and believe that hospitality is a noble pursuit rooted in human connection. We seek individuals who naturally embody these values, and our team culture reflects this philosophy. Our guiding principles—Be Human, Be Curious, Be Empathetic, Be Soulful, and Be Honest—encourage us to live these values in every aspect of our work.