Guest Experience Coordinator

6 days ago


Los Angeles, California, United States Kimpton Hotels & Restaurants Full time
About the Role

We are seeking a highly skilled and charismatic individual to join our team as a Maitre D' at one of our esteemed restaurants. As a key member of our front-of-house team, you will be responsible for providing exceptional guest experiences and ensuring that every visit to our restaurant is memorable and enjoyable.

Key Responsibilities
  • Welcome and bid farewell to all guests as they arrive and depart, providing a warm and welcoming atmosphere.
  • Escort guests to and from tables, and control the flow of traffic based on occupancy, ensuring a seamless dining experience.
  • Be familiar with all aspects of daily restaurant operations, including food, wine, reservation operations, and service techniques.
  • Make and coordinate reservations for guests, logging entries of the time and date of arrival.
  • Greet all guests, seat them according to their preferences, and ensure that there is a server present to take their order.
  • Coordinate between all restaurant staff to ensure everything is in working order and that guests receive exceptional service.
  • Look into any complaints guests may have and resolve them promptly and professionally.
  • During special events, accept payments from guests, calculate the correct bill amount, and use proper credit card and money handling skills.
  • Check-in with guests to see if they have enjoyed the food and service, and make recommendations for future visits.
  • Assist guests in exiting the restaurant and coordinate with the valet for the return of any vehicles (if necessary).
  • Act as an advocate for the restaurant, creating ridiculously personal experiences and developing relationships with guests that will compel them to return.
Requirements
  • Previous customer service or hospitality experience is preferred.
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
  • Outstanding verbal and written communication skills.
  • Proficient basic mathematical skills and ability to utilize these operations using units of American money.
  • Ability to work independently and to lead projects effectively.
  • Food Handler Certification (if applicable).
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.
About Us

Kimpton Hotels & Restaurants is a boutique hotel and restaurant company that prides itself on creating a culture that reflects the diversity of our guests. We are committed to creating a work environment that is inclusive and welcoming to people of all backgrounds, ages, religions, physical abilities, sexual orientation, gender identities, and genders.



  • Los Angeles, California, United States SMS International Shore Operations Full time

    Guest Relations Coordinator Job OverviewThe Guest Relations Coordinator plays a vital role in ensuring a seamless experience for visitors at our establishment. This position involves a variety of responsibilities aimed at enhancing guest satisfaction and operational efficiency.Arrival Coordination: Upon guests' arrival, promptly inform the front desk or...


  • Los Angeles, California, United States SMS International Shore Operations Full time

    Guest Relations Coordinator Job OverviewAs a vital member of our team, the Guest Relations Coordinator plays a key role in ensuring a seamless experience for our guests. This position requires a proactive approach to guest engagement and service delivery.Arrival Coordination: Upon guest arrival, promptly inform the front desk or concierge of the scheduled...


  • Los Angeles, California, United States Compass Group Poland Sp. z o.o. Full time

    Job SummaryThe Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for clients, executives, and staff members at all times. This role is the first point of contact for visitors, making them feel comfortable and directing them to their appointments and meetings.Key Responsibilities:Provide high-level internal and external...


  • Los Angeles, California, United States Compass Group, North America Full time

    Job SummaryThe Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for clients, executives, and staff members at all times. This role is the first point of contact for visitors, making them feel comfortable and directing them to their appointments and meetings.Key Responsibilities:Provide exceptional internal and external...


  • Los Angeles, California, United States Lucille's Full time

    Position Overview:We are looking for a dedicated Guest Services Coordinator to enhance our customer interactions. The successful candidate will be responsible for warmly welcoming guests, assisting with their seating arrangements, and ensuring an enjoyable dining experience.Key Responsibilities:Welcome and seat patronsPresent menus and inform guests about...


  • Los Angeles, California, United States Lucille's Full time

    Position Overview:We are looking for a dedicated Guest Services Coordinator to enhance our customer interactions at Lucille's. The successful candidate will offer a warm welcome to visitors, assist with seating arrangements, and ensure a delightful dining experience for all patrons.Key Responsibilities:Welcome and seat guests with a friendly demeanorPresent...


  • Los Angeles, California, United States Anajak Thai Cuisine Full time

    Job OverviewWe are seeking a skilled professional to oversee the daily operations of our restaurant, ensuring a seamless and memorable dining experience for our guests. As a key member of our team, you will be responsible for supervising and coordinating all front-of-house activities, providing exceptional guest services, and training and managing our...


  • Los Angeles, California, United States Lucille's Full time

    Position Overview:We are looking for a dedicated Guest Services Coordinator to enhance our customer experience. The successful candidate will warmly welcome visitors, assist with seating arrangements, and contribute to a delightful dining atmosphere.Key Responsibilities:Welcome and seat patronsProvide menus and inform customers about daily specialsMaintain...


  • Los Angeles, California, United States Aramark Full time

    Job OverviewThe Guest Services Coordinator plays a vital role in ensuring visitor satisfaction by managing bookings, addressing guest inquiries, and effectively resolving or escalating any issues that may arise. Key ResponsibilitiesThe specific duties and responsibilities of this role may differ based on the requirements of the location and the needs of the...


  • Los Angeles, California, United States Common Thread Hotels Full time

    About Common Thread Hotels:Common Thread Hotels is committed to providing an exceptional experience for our guests, blending comfort with elegance in our unique properties.Position Overview:As a Nocturnal Guest Services Coordinator, you will play a crucial role in ensuring a seamless experience for our guests during the overnight hours. Your responsibilities...


  • Los Angeles, California, United States Sheraton Gateway Los Angeles Hotel Full time

    About Us:At Sheraton Gateway Los Angeles Hotel, we prioritize our people. Our organization is committed to fostering a supportive and inclusive workplace that champions diversity, personal growth, and overall wellbeing. We believe in a culture that values our employees, which is evident in our employee development initiatives, comprehensive benefits, and the...


  • Los Angeles, California, United States Living Room LA Full time

    Job OverviewLiving RoomA sanctuary for creativity where music, art, design, and culture converge. We are an exclusive membership club dedicated to our members and their guests.The PositionAt Living Room, we recognize that the front desk serves as the core of our establishment, marking the beginning of every guest's experience. As a Front Desk Host, you will...


  • Los Angeles, California, United States Living Room LA Full time

    Job OverviewLiving RoomA unique space where creativity flourishes through music, art, design, and culture. We operate as an exclusive membership club accessible only to our members and their guests.The PositionAt Living Room, we recognize that the front desk serves as the nucleus of our club, marking the beginning of every guest's experience. As a Front Desk...


  • Los Angeles, California, United States Living Room LA Full time

    Job OverviewLiving RoomA unique space where creativity thrives, celebrating music, art, design, and culture. We are an exclusive membership club catering to our members and their guests.The PositionAs the Front Desk Host, you will serve as the welcoming face of our establishment, ensuring that every member and guest feels at home from the moment they arrive....


  • Los Angeles, California, United States Living Room LA Full time

    Job OverviewLiving RoomA sanctuary for creatives where music, art, design, and culture thrive. We operate as a private membership club, exclusively for our members and their guests.The RoleAt Living Room, we recognize that the front desk serves as the core of our establishment, marking the beginning of every guest's experience. As a Front Desk Host, you will...


  • Los Angeles, California, United States Okay Humans Full time

    We're Okay Humans, an in-person, talk therapy shop, from the Founders of Drybar and Squeeze.With easy-to-search therapist bios, a revolutionary app-based booking and payment platform, an affordable monthly membership, and a warm and inviting modern environment, we know it's the best way for our guests to take care of their emotional wellness.Through our...


  • Los Angeles, California, United States Petco Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Specialist to join our team at Petco. As a key member of our sales team, you will be responsible for providing exceptional guest experiences, driving sales growth, and maintaining a clean and safe store environment.Key ResponsibilitiesProvide optimal guest experience...


  • Los Angeles, California, United States Petco Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Specialist to join our team at Petco. As a key member of our sales team, you will be responsible for providing exceptional guest experiences, driving sales growth, and maintaining a clean and safe store environment.Key ResponsibilitiesProvide optimal guest experience...


  • Los Angeles, California, United States Angelini Ristorante & Bar Full time

    Position: Guest Services CoordinatorLocation: Angelini Ristorante & BarEmployment Type: Full-Time/Part-TimeKey Responsibilities:Greet and seat patrons promptly and courteouslyAssist with booking and provide precise wait time informationOversee seating arrangements to facilitate smooth serviceHandle incoming calls and manage reservation...


  • Los Angeles, California, United States Nothing Bundt Cakes Full time

    Position Overview: The Nothing Bundt Cakes (NbC) Customer Experience Associate plays a pivotal role in fostering a friendly and inviting atmosphere for our patrons. This position is essential in providing innovative solutions for special occasions and promoting our delectable cakes. As the initial point of contact for our brand, the Customer Experience...