Help Desk Support Specialist

4 weeks ago


Burlington, Vermont, United States TEKsystems Full time
Job Description

Job Overview

We are seeking highly skilled Help Desk Analysts to join our team at TEKsystems. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities

- Provide level 1 technical support to clients via phone, email, or chat

- Troubleshoot and resolve technical issues related to Windows 10, Office 365, and other applications

- Set up and configure mobile devices, dual-factor authentication, and other technical systems

- Collaborate with the team to resolve complex technical issues and improve overall support processes

Requirements

- At least 6 months to 1 year of end-user support experience

- Experience with password resets, ticketing systems, Windows 7/10, and Microsoft Office Suite

- Excellent customer service and communication skills

What We Offer

- 100% remote work opportunity

- Flexible scheduling to accommodate peak hours (7am-7pm)

- Opportunity to work with a leading health system and gain experience in the healthcare industry

Why Join Our Team?

We are a dynamic and growing company that values our employees and provides opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives.

Work Environment

100% remote work opportunity with flexible scheduling

Additional Information

Please note that this is a temporary position with a duration of 1 month. We are looking for candidates who are available to work during peak hours and have the necessary skills and experience to provide top-notch technical support.


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