IT Support Specialist

4 days ago

Burlington, Vermont, United States Amentum Full time
Job Title: IT Support Technician

Amentum is seeking skilled IT Support Technicians to provide top-notch technical assistance to our customers at their regional facilities.

We are looking for candidates who can provide exceptional customer service, troubleshoot and resolve IT issues, and work collaboratively as part of a team.

Key Responsibilities:
  • Provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support.
  • Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups.
  • Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting needed to resolve tickets.
  • Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
Requirements:
  • Associates Degree, and at least 1 year of IT-related support experience, preferably in a help-desk or customer support role.
  • Or High school diploma/GED, and at least 5 years of IT-related support experience, preferably in a help-desk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • Good technical writing, presentation, and documentation skills.
  • Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
  • Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check as some travel is required (typically less than 20%).
  • Must be comfortable wearing a mask and disclosing and/or providing evidence of vaccination status to others.
  • Must be comfortable working in a Law Enforcement environment, which may consist of locations similar to detention facilities, prisons, or jails.
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
Preferred Qualifications:
  • Prior experience of IT support in an Enterprise environment (10,000+ end-users).
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.

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