Technical Support Specialist
1 week ago
IXIS is seeking a skilled technical professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to users, troubleshooting problems, and fielding inquiries related to our proprietary data platform.
Key Responsibilities:
- Provide technical support to users, including troubleshooting and resolving issues with our data platform
- Configure, maintain, and support internal IT systems, including device management, user management, and project management systems
- Provision laptops for new hires, configure, and distribute to remote colleagues, manage inventory, and support colleagues with hardware issues
- Respond to client support requests, work closely with the Engineering and Product teams to research and resolve client issues
- Proactive monitoring of the product, ensuring that nightly jobs complete successfully and accurately
- Provision/deprovision users, manage licenses, and ensure proper security is adhered to
- Constant evaluation and improvement of processes and policies
Requirements:
- Demonstrated technical proficiency with computer systems
- 5+ years of experience in a support or help desk role
- 1-2 years of real-world experience with information technology support
- Exceptional communication skills
- Core critical thinking skills, including good problem-solving
- Strong focus on quality
- Customer service-focused
- Curious and enjoys solving problems
About IXIS
IXIS is a dynamic and fast-paced company rooted in innovative processes for data-driven customer experience and strategic planning. Our mission is to integrate and synchronize disparate data systems necessary to recalibrate and connect brands across converging media.
This is a part-time, in-person position. We offer competitive compensation packages, including health, dental, short-term and long-term disability, and vision insurance, 401(k) with company match, flexible work schedules, wellness plan, and exceptional growth opportunities.
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