Desktop Support Specialist

6 days ago


Burlington, Vermont, United States Cynet Systems Full time
Job Description:

Cynet Systems is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to staff members, ensuring that their computers and peripherals are functioning properly and efficiently.

Key Responsibilities:
  • Assist staff with installation, configuration, and ongoing usability of computers and peripherals within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems.
  • Collaborate with the service desk and RDS to determine and resolve problems received from clients.
  • Respond to support requests from the service desk, users, and other infrastructure teams.
  • Perform upgrades as directed to ensure the longevity of equipment.
  • Track requests and ensure they are implemented as planned.
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, such as the rollout of new antivirus software.
Technical Requirements:
  • Experience with managing remote sites.
  • Phone support experience is necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem-solving skills are required.
  • Windows and Novell Operating systems.
Clients and Servers:
  • Windows7, Windows Vista, Windows XP, Windows 2000.
  • Windows 2000, Windows 2003, Windows 2008.
Tools and Software:
  • ITSM ticketing tools such as Remedy, Client Service Center, client Service Center.
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
  • MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio.
  • Internet browsers (e.g. Explorer, Chrome, Firefox).
  • VPN and remote dial-in users.
  • Support for laptops, desktops, AV Devices, and printers.
  • PDA and Blackberry support.
  • iPad device support.
Requirements:
  • Exposure on managing remote sites.
  • Phone support experience is necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem-solving skills are required.

Cynet Systems is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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