IT Support Specialist

2 days ago


Burlington, Vermont, United States Courser Inc Full time

At Courser Inc, we're seeking a skilled IT Help Desk Quick Fix Engineer to join our team. As a key member of our IT department, you'll be responsible for resolving support tickets from our contract customers and assisting in scheduling tickets for the various levels of the team. Your day-to-day will involve working in a team environment with other engineers, technicians, and non-technical staff of varying experience. You'll provide troubleshooting, desktop support, networking, public cloud, and customer service skills, with a strong focus on Microsoft Cloud Technologies such as Office 365, Microsoft 365, and Azure. Key responsibilities include engaging with customers and building relationships with supported users, determining the level of urgency and priority of incoming customer tickets, assessing tickets, assigning tickets to the appropriate engineers, and assisting with escalations as required. You'll also make outbound calls and emails to schedule service appointments, actively assist with updating and improving all processes related to Help Desk and Dispatch, and answer inbound calls. We're looking for a candidate with 1-3 years' experience in IT, with a focus on supporting Microsoft products, and who possesses excellent phone etiquette, written and verbal communication skills, including experience with technical documentation. CompTIA or Microsoft certifications are preferred. We offer a competitive benefits package, including medical, dental, vision, and life insurance, 401k match, unlimited approved PTO after one year, 10 holidays, gym reimbursement, Amazon Prime reimbursement, 40 hours for volunteer time, paid maternity and paternity leave, paid certifications, and learning and development programs.



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