Desktop Support Specialist

2 days ago


Burlington, Vermont, United States Tekfortune Inc Full time
Desktop Support Technician

This role is responsible for providing technical support and assistance to staff with desktop and laptop computers, applications, printers, and related technologies.

Key Responsibilities:
  • Assist staff with installation, configuration, and ongoing usability of computers and peripherals within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems.
  • Collaborate with service desk and RDS to determine and resolve problems received from clients.
  • Respond to support requests from service desk, users, and other infrastructure teams.
  • Perform upgrades as directed to ensure the longevity of equipment.
  • Track requests and ensure they are implemented as planned.
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, such as the rollout of new antivirus.
Technical Requirements:
  • Experience with managing remote sites.
  • Phone support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem-solving skills required.
  • Windows and Novell Operating systems.
  • Clients: Windows 7, Windows Vista, Windows XP, Windows 2000.
  • Servers: Windows 2000, Windows 2003, Windows 2008.
  • Knowledge of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2003/2007.
  • ITSM ticketing tools such as Remedy, Client Service Center, and client Service Center.
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
  • Internet browsers (e.g. Explorer, Chrome, Firefox).
  • VPN and remote dial-in users.
  • Support for laptop, desktops, AV Devices, and printers.
  • PDA and blackberry support.
  • iPad Device support.

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