Desktop Support Specialist
2 days ago
This role is responsible for providing technical support and assistance to staff with desktop and laptop computers, applications, printers, and related technologies.
Key Responsibilities:- Assist staff with installation, configuration, and ongoing usability of computers and peripherals within established standards and guidelines.
- Work with vendor support contacts to resolve technical problems.
- Collaborate with service desk and RDS to determine and resolve problems received from clients.
- Respond to support requests from service desk, users, and other infrastructure teams.
- Perform upgrades as directed to ensure the longevity of equipment.
- Track requests and ensure they are implemented as planned.
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, such as the rollout of new antivirus.
- Experience with managing remote sites.
- Phone support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills required.
- Windows and Novell Operating systems.
- Clients: Windows 7, Windows Vista, Windows XP, Windows 2000.
- Servers: Windows 2000, Windows 2003, Windows 2008.
- Knowledge of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2003/2007.
- ITSM ticketing tools such as Remedy, Client Service Center, and client Service Center.
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
- Internet browsers (e.g. Explorer, Chrome, Firefox).
- VPN and remote dial-in users.
- Support for laptop, desktops, AV Devices, and printers.
- PDA and blackberry support.
- iPad Device support.
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