Desktop Support Specialist

4 weeks ago


Burlington, Vermont, United States VDart Full time
Job Title: Desktop Support Specialist

Job Summary:
VDart is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to staff with desktop/laptop computers, applications, printers, and related technologies.

Key Responsibilities:
• Assist staff with installation, configuration, and ongoing usability of computers and peripherals within established standards and guidelines
• Work with vendor support contacts to resolve technical problems
• Collaborate with service desk and RDS to determine and resolve problems received from clients
• Respond to support requests from service desk, users, and other infrastructure teams
• Perform upgrades as directed to ensure the longevity of equipment
• Track requests and ensure they are implemented as planned
• Participate in incident handling concerning desktop changes
• Participate in projects concerning bigger desktop changes, such as the rollout of new antivirus

Requirements:
• Microsoft environment knowledge (desktop & server)
• Technical understanding of products building up a desktop service
• Experience from the desktop environment
• Ability to ensure computers connect seamlessly with diverse systems, including validation systems, file servers, email servers, application servers, and administrative systems
• Provide weekly reports
• Implement best practices
• Be the single point of contact with customers
• Technical Requirements
• Exposure on managing remote sites
• Phone support experience necessary
• Technical helpdesk or technical call center experience is necessary
• Disciplined, systematic problem-solving skills required
• Windows and Novell Operating systems
• Clients: Windows 7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008
• Knowledge of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox)
• VPN and remote dial-in users
• Support for laptop, desktops, AV Devices, and printers
• PDA and BlackBerry support
• Apple iPad Device support

About VDart:
VDart is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the needs of our clients. If you are a skilled and motivated individual who is passionate about providing excellent technical support, we encourage you to apply for this exciting opportunity.

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