Client Services Coordinator

4 days ago


Washington, United States Hillcrest Children Center Full time
Job Title: Client Services Coordinator

Overview:

The Client Services Coordinator is a vital member of the Hillcrest Children Center team, responsible for providing exceptional customer service to clients, families, and healthcare providers. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Assist with client intakes, authorizations, and enrollments
  • Manage front desk operations, including scheduling and data entry
  • Provide continuity of care functions for new and enrolled clients
  • Welcomes clients and supports family and client engagement
  • Verifies residency, income, insurance, and ensures proper authorizations are in place prior to service delivery
  • Collects co-pays as necessary
  • Manages data and provides periodic reports on encounters, demographics, kept appointments, cancellations, etc.
  • Secures prior and re-authorizations for services as necessary
Requirements:
  • Associate degree in Medical Billing Coding, Business Administration, or a related field
  • Medical office experience, preferably in substance abuse and behavioral health
  • Data entry experience, minimum 40 wpm with no errors
  • Ability to multitask and prioritize tasks
  • Strong organizational and communication skills
  • Knowledge of computer systems and Microsoft Office


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