Client Services Coordinator

13 hours ago

Washington, United States Hillcrest Children Center Full time

Hillcrest Children & Family Center is a non-profit organization dedicated to providing comprehensive mental health services to individuals in our community. We are committed to improving the lives of those struggling with mental illness through evidence-based treatment and compassionate care.

As a Joint Commission and CARF accredited organization, we take pride in promoting awareness and understanding to break down barriers for mental health issues in our community

Position Summary

This Position reports to the Practice Administrator. The incumbent may receive day to day direction from a program manager to which they may be assigned. In Intake and Care Coordination Specialist may be assigned to Addiction Program, Adult Services or Children Services. The position fields a high level of customer service calls, maintains relevant documentation, and deals with employees, clients/families and some external public entities. Intake and Care Coordination Specialists must be able to multi-task and manage all front desk operations including proper tracking of certain activity that will ultimately result in a billable transaction.

Duties & Responsibilities: This position will support clients, physicians, behavioral health providers, by performing intake functions to ensure that quality services are appropriately provided, and payer is established to ensure payment for services.

Essential Functions: Assist with Intakes, Authorizations, Enrollment, Scheduling, and provides Continuity of Care functions as assigned for new and enrolled clients. Welcomes clients and supports family and client engagement. Responsible for ordered flow of all front desk functions.

  • Serves as primary role of Intake Specialist who prepares client/family for clinical intake and assessment process. Initiates and completes basic intake information. Under the direction of the Clinical Director or designee determines whether clients meet criteria for routine, urgent, or emergent care and schedules clients accordingly.
  • Gathers initial demographic information, insurance, referral information in person or over the telephone in a caring, engaging and welcoming manner.
  • Verifies residency, income, insurance and ensures proper authorizations are in place prior to the delivery of service.
  • Welcomes clients and visitors over the telephone or on site, schedules clients, and manages processes to ensure smooth transition from request for service-to-service delivery. Works closely with the Psychiatrist and other providers to ensure that the visit is complete, documents signed, and future appointments set. Collect Co-pays as necessary.
  • Serves as an advocate for the client focusing on coordinating care with the service providers/programs to ensure that appointments are made in a timely fashion and kept by both clients and provider. Employees provide clients with alternative resources and information as appropriate.
  • Manages data and provides periodic reports on encounters, demographics, kept appointments, cancellations, etc.
  • Secures prior and re- authorizations for services as necessary.
  • Helps to ensure smooth functioning of the intake, access, authorization, and scheduling processes.
  • Assist with filing of client health information as assigned and other related duties.
  • Ensure the privacy and security of protected health information per HIPAA requirements. Provide the highest level of customer service to patients, fellow employees and referral sources, maintains and monitors client waiting areas.
  • Prepares continuity of care reports and participates in quality improvement activities, committees, etc.
  • Provides administrative and program support to assigned programs.
  • Maintain knowledge of insurance, and benefit eligibility of various Hillcrest payers including Medicare/Medicaid; United Health Services; Health Services for Children with Special Needs (HSCSN); Charter/Beacon; Department of Mental Health- Mental Health Rehabilitation Services; Addiction Prevention and Recovery Agency (APRA)
Work Schedule: Position is 40 hour per work week.

Flexible hours are required between 8:00 a.m. and 8:00 p.m. Saturday, and weekends on rotation.

Qualifications:
  • Associate degree preferred in Medical Billing Coding, Business Administration, Healthcare Related field or at least 3 years of experience in healthcare
  • Medical Office experience, Preferably Substance Abuse and Behavior Health, at least 1 year, preferred
  • Data entry experience; Minimum 40 wpm per no errors
  • Ability to Multitask
  • Organizational abilities
  • Key 40wpm, no errors, minimum
  • Proficient in Microsoft Suite: Word, Excel, Outlook
  • Knowledge of Computer Systems
  • Detail oriented
  • Proven customer service skills.ee or bachelor's degree preferred in healthcare related field or at least 1-3 years of experience in healthcare medical office setting with the skills and aptitudes to meet functional requirements of the role.
  • Strong oral and written communication skills.
  • Knowledge of Medicare/Medicaid or other insurance benefits and claims processes
Benefits:
  • Affordable Medical, Dental, and Vision Insurance
  • 401K Retirement
  • 2 weeks PTO and Sick Leave, accrued annually
  • 8 paid company holidays
  • Life Insurance
  • Opportunities for professional development and growth
  • Mental health and leadership training
  • Employee Assistance Programs (EAP)

  • Client Services Coordinator

    1 month ago

    Washington, Washington, D.C., United States MBI Health Services, LLC Full time

    Job OverviewCompany OverviewMBI Health Services, LLC is a recognized behavioral health organization serving the D.C. Metropolitan Area. We are dedicated to providing a comprehensive array of services and programs designed to assist both adults and children in regaining their confidence and stability. Our partnerships with esteemed government healthcare...

  • Client Services Coordinator

    2 weeks ago

    Washington, Washington, D.C., United States Hillcrest Children Center Full time

    Job Title: Client Services CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Client Services Coordinator to join our team at Hillcrest Children Center. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring smooth transitions from request to service...

  • Client Services Coordinator

    4 days ago

    Washington, United States Hillcrest Children Center Full time

    Job Title: Client Services CoordinatorOverview:The Client Services Coordinator is a vital member of the Hillcrest Children Center team, responsible for providing exceptional customer service to clients, families, and healthcare providers. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced...

  • Client Services Coordinator

    2 weeks ago

    Washington, United States Hillcrest Children and Family Center Full time

    The Position reports to the Practice Administrator. The incumbent may receive day to day direction from a program manager to which they may be assigned. In Intake and Care Coordination Specialist may be assigned to Addiction Program, Adult Services o Client Service, Coordinator, Customer Service, Mental Health, Clinical Director, Behavioral Health

  • Client Services Coordinator

    1 week ago

    Washington, United States Hillcrest Children Center Full time

    Job Title: Client Services CoordinatorOverview:The Client Services Coordinator plays a vital role in ensuring the smooth operation of our front desk functions. This position requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities:Assist with intakes, authorizations,...

  • Client Services Coordinator

    1 month ago

    Washington, United States ASAE Full time

    The Gerontological Society of America (GSA) is seeking a highly organized and detail-oriented individual for a client services coordinator position. The coordinator will provide administrative and project support to successfully operationalize activities. More specifically, this role involves supporting day-to-day operations, coordinating events and...

  • Client Services Coordinator

    1 month ago

    Washington, United States Carr Workplaces Full time

    Company OverviewAt Carr Workplaces, we provide the essential environment, resources, connectivity, and community that empower businesses to flourish. Whether you are a start-up or an expanding enterprise, we are dedicated to supporting your journey.Our offerings include a dedicated team, flexible working arrangements, numerous locations nationwide, and a...

  • Client Services Coordinator

    1 month ago

    Washington, United States Carr Workplaces Full time

    Company OverviewAt Carr Workplaces, we offer an environment equipped with the necessary resources, connectivity, and community to empower your business to flourish. We cater to a diverse range of clients, from emerging startups to rapidly expanding enterprises, ensuring we are always in your corner.Our dedicated team provides flexible working options, a...

  • Client Services Coordinator

    3 weeks ago

    Washington Highlands, Washington, D.C., United States Open Systems Healthcare Full time

    About the RoleAs a Client Services Representative at Open Systems Healthcare, you will be the backbone of our team, responsible for managing our caregiving staff and ensuring that our consumers receive the highest level of care.Key ResponsibilitiesCaregiver Management: Supervise, schedule, develop, and evaluate the performance of all caregivers to ensure...

  • Account Coordinator, Client Service Specialist

    6 days ago

    Washington, United States Agital Full time

    About AgitalWe're a forward-thinking agency that challenges the status quo and drives innovation to propel our clients' businesses forward. Our team is passionate about delivering measurable, impactful results that exceed expectations.Our MissionWe're committed to fostering an environment that encourages growth, creativity, and collaboration. Our team of...

  • Client Coordinator

    2 weeks ago

    Washington, Washington, D.C., United States BakerHostetler Full time

    Job SummaryWe are seeking a highly skilled and organized Client Coordinator to join our team at BakerHostetler. As a key member of our support staff, you will be responsible for providing exceptional administrative support to our attorneys and clients.Key ResponsibilitiesManage client relationships and communications, ensuring timely and effective responses...

  • Client Coordinator

    4 months ago

    Washington, United States BakerHostetler Full time

    Primary duties of the Client Coordinator include: Task Tracking Update client tracker; send weekly report; update attorney calendars with deadlines and adjust as deadlines are modifiedWeekly follow-up with other PW Team members regarding task/client tracker updatesSend weekly Teams task list to lead partner on FridaysLead partner reporting: Weekly review...

  • Client Relations Coordinator

    4 weeks ago

    Washington, United States SourcePro Search Full time

    SourcePro Search is seeking a skilled Client Service Specialist to enhance our client's Litigation Department. The successful candidate will be responsible for delivering exceptional administrative support to both internal and external stakeholders.Key Responsibilities:Ensure a consistent presence to foster an interactive and collaborative workspace,...

  • Client Care Coordinator

    1 month ago

    Washington, Washington, D.C., United States Seabury Resources for Aging Full time

    Updated Job OverviewOrganization:Seabury Resources for Aging is a dedicated, not-for-profit organization committed to enhancing the lives of older adults. Our mission is to deliver personalized and affordable services that foster independence and dignity for seniors in the greater Washington, DC area.Position Summary:The Client Care Coordinator role at...

  • Client Relations Coordinator

    4 weeks ago

    Washington, Washington, D.C., United States Greenscape Energy Full time

    Job OverviewPosition Title: Client Relations CoordinatorReports To: Project ManagerSummary: The Client Relations Coordinator is tasked with overseeing all customer engagement and project communications. This role serves as a customer advocate and intermediary throughout all stages of project execution, directly interacting with clients to convey information...

  • Client Support Coordinator

    1 month ago

    Washington, Washington, D.C., United States Beatrice Loving Heart Full time

    Job OverviewAs a Client Support Coordinator, you will play a vital role in enhancing the lives of individuals within the community. This position is ideal for those who are dedicated to service and wish to make a meaningful difference in the lives of others. Whether you are an experienced case manager or new to the field, this role offers a pathway to...

  • Housing Support Services Coordinator

    4 weeks ago

    Washington, Washington, D.C., United States MBI Health Services, LLC Full time

    Job OverviewCompany Overview:MBI Health Services, LLC is a licensed behavioral health organization dedicated to serving the D.C. Metropolitan Area. We offer a comprehensive array of services aimed at empowering both adults and children to regain their confidence and stability. Our partnerships with esteemed government healthcare entities, including the...

  • Client Relations Coordinator

    4 weeks ago

    Washington, United States SANS Institute Full time

    Client Relations CoordinatorAbout SANS InstituteSANS Institute, founded in 1989, has evolved into a premier organization for research and education in the field of information security. Over the years, it has become the most reliable and largest provider of information security training and certification globally, impacting over 300,000 security...

  • Client Service Specialist

    4 months ago

    Washington, United States SourcePro Search Full time

    SourcePro Search is conducting a search for an experienced Client Service Specialist to join our client's Litigation Department team. The ideal candidate will provide administrative client services to both internal and external clients. What You'll Do: Maintain a consistent physical presence required to facilitate an interactive and collaborative...

  • Client Services Associate

    4 weeks ago

    Washington, Washington, D.C., United States Harrison Gray Search & Consulting Full time

    Position OverviewHarrison Gray Search & Consulting is collaborating with a prominent family office on the West Coast to find a dedicated Associate for their Client Services division. This role is crucial in delivering exceptional service to clients.VALUES OF INCLUSION AND GROWTHThe organization promotes a culture that embraces diversity and values the unique...