Client Services Coordinator

2 weeks ago

Washington, United States Carr Workplaces Full time
Company Overview
At Carr Workplaces, we provide the essential environment, resources, connectivity, and community that empower businesses to flourish. Whether you are a start-up or an expanding enterprise, we are dedicated to supporting your journey.

Our offerings include a dedicated team, flexible working arrangements, numerous locations nationwide, and a dynamic community that thrives on collaboration.

We are committed to facilitating your growth and success.
Position Overview
The role of Community Manager I is pivotal in enhancing the client experience by delivering exceptional service, operational support, and administrative assistance to both clients and the center team.
Key Responsibilities:
  • Maintain a physical presence at the center to assist clients and respond to inquiries.
  • Prepare for client interactions by familiarizing yourself with products, services, and customer service protocols.
  • Handle all incoming calls for clients, sales, and the organization, directing calls as necessary and addressing client requests.
  • Welcome and guide visitors with a service-oriented approach.
  • Manage incoming mail and packages for clients, ensuring proper sorting and distribution.
  • Oversee the logistics of mail services, including pick-up and delivery coordination.
  • Support the ordering, receiving, stocking, and distribution of office and café supplies.
  • Assist with client onboarding processes.
  • Contribute to the daily operations and upkeep of the center, ensuring readiness of the community café, business center, and conference rooms.
  • Provide marketing materials to clients and potential clients.
  • Help plan and participate in monthly client events, as well as networking and marketing activities during business hours.
  • Perform administrative tasks that facilitate clients' daily operations.
  • Manage client catering requests, including setup and breakdown, while maintaining professional vendor relationships.
  • Schedule conference rooms, day office usage, catering, and equipment through the operational system.
  • Maintain accurate schedules for all clients and day users, assisting with bookings and outreach.
  • Process incoming vendor invoices, determining which should be handled at the center level and which should be sent to accounting.
  • Create purchase orders for office and café supplies, maintaining an inventory.
  • Coordinate with building management and janitorial staff to address any facility issues.
  • Manage purchases and reconciliations for office supplies, postage, parking validations, and shipping accounts.
  • Enhance service quality by suggesting improved processes and identifying new product and service applications.
  • Demonstrate familiarity with profit and loss reports.
  • Perform additional duties as assigned.
Essential Skills and Qualifications:
  • Strong attention to detail and commitment to follow-through.
  • Exceptional verbal and written communication skills.
  • Ability to organize, prioritize, and manage multiple tasks effectively.
  • Flexibility to adapt to changing priorities.
  • Proven team player with strong interpersonal skills.
  • Capacity to thrive in a high-pressure environment and resolve issues proactively.
  • Proficient in IT and technology, including Microsoft Suite.
Education and Experience:
  • Associate's Degree or equivalent; Bachelor's Degree in Arts or Sciences preferred.
  • At least 6 months of experience in a similar office environment.
  • Experience in hospitality sectors such as restaurants, hotels, or retail is highly desirable.

Additional Information
At Carr Workplaces, we value our employees and are committed to their personal and professional growth. We offer a comprehensive benefits package, including a 401(k) with company match, a consistent schedule, and opportunities for advancement within an organization that truly appreciates its workforce.

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