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Customer Service Representative

2 months ago

Rockville, Maryland, United States Meso Scale Discovery Full time
Job Summary

This is a 100% REMOTE position.

Position Overview:

As a Customer Service Representative at Meso Scale Discovery, you will provide professional, courteous, and customer-centric service to our customer base. You will directly interact with various customers and interface with multiple internal departments to facilitate the processing of quotes, orders, and customer requests to allow for timely shipping of our products worldwide.

Key Responsibilities
  • Customer Relations:
    • Address customer inquiries and complaints with possible solutions in a timely fashion
    • Forward concerns to the appropriate parties
    • Document outcomes and resolutions appropriately
  • Order and Quote Processing:
    • Process customer quotes and orders
    • Accurately enter customer contact and product information into our ERP and CRM systems
    • Calculate and quote pricing and discounts from pricing guidelines and tables
  • Interdepartmental Communication:
    • Communicate order requests, tracking updates, and shipping information to sales representatives and other internal departments as needed
    • Collaborate with other departments to facilitate order fulfillment and invoicing
Requirements
  • Education: Bachelor's degree required
  • Experience: Minimum 1 year experience supporting sophisticated and diverse customers
  • Skills: Proficiency with standard office equipment, logical problem-solving, and excellent oral, written communication, and interpersonal skills
  • Preferred Qualifications: Experience with JD Edwards software, a Life Sciences background, and the ability to speak a second language
Working Environment

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.