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Customer Service Representative

2 months ago

Rockville, Maryland, United States Safelite Group, Inc. Full time
About the Role

The Customer Advocate is a key position at Safelite Group, Inc., serving as the first point of contact for customers. This role requires a high level of organization, energy, and professionalism to deliver a memorable experience during every interaction.

Key Responsibilities
  • Welcome in-shop customers and resolve customer concerns in a timely and efficient manner.
  • Manage incoming service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing information.
  • Process administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • Perform other duties as assigned.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.