Customer Service Representative

4 days ago


Rockville, Maryland, United States Thrive Pet Healthcare Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our front-line staff, you will be the primary point of contact for clients, providing exceptional service and support.

Key Responsibilities
  • Client Communication: Respond to client inquiries, concerns, and feedback in a professional and empathetic manner.
  • Medical Record Management: Accurately enter and update client/patient information, medical records, and billing details using our computer information systems.
  • Financial Transactions: Present clients with financial options, process payments, and manage client accounts.
  • Facility Maintenance: Ensure the lobby, waiting room, and workspace are clean, organized, and well-maintained.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with clients, staff, and management.
  • Organizational Skills: Strong organization skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Problem-Solving Skills: Ability to think critically and resolve problems in a timely and effective manner.
  • Teamwork: Ability to work collaboratively with staff members to achieve common goals and objectives.
Why Work with Us

At Thrive Pet Healthcare, we are committed to providing exceptional veterinary care and service to our clients and their pets. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is dedicated to promoting a positive and healthy work environment, and we are seeking like-minded individuals to join our team.



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