Customer Service Representative

1 week ago


Rockville, Maryland, United States Lafayette Federal Credit Union Full time
About the Role

The Member Service Representative is a key position at Lafayette Federal Credit Union, responsible for providing exceptional customer service to our members. As a dynamic and customer-focused individual, you will be empowered to do what's right for the member, helping them succeed in their financial goals.

Key Responsibilities
  • Process all transactions for members, including deposits, withdrawals, loan payments, cash advances, and transfers.
  • Provide prompt, efficient, and accurate service in the processing of all transactions, such as opening new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
  • Cross-sell and promote Credit Union products and services to meet the financial needs of our members.
Requirements
  • Entry-level banking and/or retail experience with cash handling and customer service skills.
  • Strong verbal communication and ability to maintain confidentiality, privacy, and professionalism as a front-line representative of our institution.
What We Offer
  • A generous benefits package, including employer-paid health insurance premium, fully funded deductible, 401k employer matching contribution, income protection, paid time off, holiday leave, birthday leave, educational assistance, and commuter benefits program.
  • A competitive salary range of $38,662 - $45,000 annually, depending on experience and qualifications.


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