Technical Support Specialist

2 days ago


Auburn Hills, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Summary

Futran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Helpdesk Representative to join our team. As a Technical Helpdesk Representative, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and developing follow-up steps to ensure customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to IT systems and automotive systems
  • Develop follow-up steps to ensure customer satisfaction and resolve any remaining issues
  • Work collaboratively with the team to resolve complex technical issues
  • Stay up-to-date with the latest technology and trends in the industry
Requirements
  • Professional work history or training with a focus on IT or automotive systems
  • Customer contact experience
  • Self-motivated with a proactive approach to meeting and exceeding customer expectations
  • Computer hardware and software experience
  • Knowledge of LAN/WAN IT infrastructure
  • Ability to diagnose and repair PC hardware/networking components
  • Substantial problem-solving abilities
  • Ability to work and thrive in a team environment
  • Maintain a professional image at all times
  • Exceptional communication and organizational skills
  • Dedication to excellent attendance


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