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IT Incident Management Specialist
1 month ago
About the Role:
KPMG is seeking a skilled IT Incident Management Specialist to join our Digital Nexus technology organization. This is a remote work opportunity.
Responsibilities:
- Manage the entire incident management process, from detection to resolution, including major incident response.
- Record all incidents and maintain documentation for all outages, including conducting post-incident reviews with resolving groups.
- Ensure the appropriate communications are sent to Information Technology (IT) and business leadership, keeping them advised of the incident and business impact.
- Work closely with IT teams, security personnel, and upper management.
- Participate in regular assessments of processes to ensure they are well-documented, sustainable, and scalable.
Requirements:
- Minimum five years of recent experience supporting various infrastructure stacks, such as application, hypervisor, compute, storage, networking supporting, multiple business applications, and IT service management.
- Bachelor's Degree from an accredited college or university is preferred.
- Experience working with ServiceNow in a 24x7 IT operations environment.
- Knowledge of Incident Management processes, Business Continuity, Data Breach Management.
- Demonstrated experience with Incident and Event Management tools.
- Excellent communication skills, must be experienced in providing verbal as well as written communication and collaboration with all levels of the organization.
Benefits:
KPMG offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
