Lead Specialist IT Incident Management

4 weeks ago

Washington, Washington, D.C., United States KPMG Full time
Job Summary:

KPMG is currently seeking a Lead Specialist I IT Service Management to join our Digital Nexus technology organization. This is a remote work opportunity.

About the Role:

The successful candidate will be responsible for managing the entire incident management process from detection to resolution including major incident response Record all incidents and maintain documentation for all outages including conducting post incident reviews with resolving groups Ensure the appropriate communications are sent to Information Technology IT and business leadership keeping them advised of the incident and business impact Work closely with IT teams security personnel and upper management Participate in regular assessments of processes to ensure they are well-documented sustainable and scalable

Requirements:

The ideal candidate will have a minimum of five years of recent experience supporting various infrastructure stacks such as application hypervisor compute storage networking supporting multiple business applications and IT service management. A bachelor's degree from an accredited college or university is preferred. Experience working with ServiceNow in a 24x7 IT operations environment is also required. Knowledge of Incident Management processes Business Continuity Data Breach Management and experience with Incident and Event Management tools are also necessary. Excellent communication skills are essential for providing verbal and written communication and collaboration with all levels of the organization

Additional Information:

KPMG complies with all local state and federal regulations regarding recruitment and hiring. The firm is an affirmative action-equal opportunity employer and all qualified applicants are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin citizenship status disability protected veteran status or any other category protected by applicable law

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