Guest Service Agent

4 days ago


Smyrna, Georgia, United States CUSA, LLC Full time
Job Summary

CUSA, LLC is seeking a highly skilled Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out: Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Customer Service and Support: Provide prompt and courteous assistance to guests, responding to their inquiries and resolving any issues in a professional and timely manner.
  • Revenue Management and Cash Handling: Collect payments, process transactions, and maintain accurate records of guest accounts.
  • Communication and Coordination: Liaise with other departments, including housekeeping and engineering, to ensure seamless operations and guest satisfaction.
  • Problem-Solving and Conflict Resolution: Address guest complaints and concerns in a professional and empathetic manner, resolving issues to the satisfaction of all parties involved.
Requirements
  • Education and Experience: High school graduate with prior experience in customer service, preferably in the hospitality industry.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic math and computer skills.
  • Physical Demands: Prolonged standing, walking, and use of manual dexterity to operate computer and other equipment.
Working Conditions

Standard office equipment and environment, with prolonged standing and use of manual dexterity.



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