Senior International Customer Service Representative

3 days ago


Frisco, Texas, United States Transplace Full time
Job Summary

We are seeking a highly skilled Senior International Customer Service Representative to join our team at Transplace. As a key member of our operations team, you will be responsible for providing exceptional customer service to our international clients, ensuring timely and accurate logistics support.

Key Responsibilities
  • Provide logistics support to international account management teams, including requesting multi-mode ocean and air bookings details from carriers and providers.
  • Create shipments and accurately enter shipment and booking data details in our global transportation management software.
  • Coordinate service requirements and standards with vendors and supply chain partners.
  • Communicate service issues to customers or management via multiple methods of communication.
  • Monitor and update shipment status information.
  • Demonstrate ownership of assigned responsibilities and ensure operational compliance for US regulatory requirements for export and import shipments.
  • Maintain international customer profiles and relevant customer information.
  • Analyze customer data for reporting or quarterly business reviews.
Requirements
  • Prior experience in customer service logistics support for international account management.
  • Intermediate knowledge of export and import processes for CSRs.
  • Detail-oriented and consistently thorough in task completion.
  • Ability to multi-task in a fast-paced environment.
  • Basic geographical understanding of the world map, continents, and countries.
  • Intermediate understanding of modes of transportation: road, rail, sea, air; exports and imports.
  • Professional verbal and written communication.
  • Ability to work independently and as a team player.
Preferred Qualifications
  • Bachelor's degree in business, logistics, or a related field.
  • Microsoft Office skills, intermediate level.
About Transplace

Transplace is a leading logistics company that strives to exceed the transportation expectations of our customers. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.



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