Customer Success Manager, CoCounsel

2 weeks ago

Frisco, Texas, United States Thomson Reuters Full time
About the Role

Thomson Reuters is seeking a highly skilled Customer Success Manager to join our team, working on the CoCounsel product. In this role, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding and training, and driving long-term relationships with clients. As a key member of our Customer Success team, you will work closely with clients to understand their needs, provide tailored solutions, and ensure maximum product usage.

Key Responsibilities:
  • Develop and implement customized onboarding programs to ensure clients achieve optimal results from our software.
  • Regularly communicate with clients to understand their needs, provide support, and address any concerns.
  • Collaborate with internal teams to identify and address client pain points, and develop strategic solutions to drive client satisfaction and retention.
  • Provide expert guidance on product usage, troubleshooting technical issues, and offering tailored software solutions to address specific client needs.
  • Work closely with our product and engineering teams to ensure that client needs are met by new product features.
  • Develop and maintain strong relationships with clients, ensuring consistent contact and maximum product usage.
About You

We are looking for a highly motivated and experienced professional with a strong background in customer success, account management, or a related field. You should have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Additionally, you should have a strong understanding of customer success best practices, with experience in developing and implementing customized onboarding programs, and driving long-term relationships with clients.

What's in it for You?

As a Customer Success Manager at Thomson Reuters, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in customer success. You will have access to comprehensive training and development programs, as well as opportunities for career growth and advancement. Additionally, you will be part of a company that is committed to making a positive impact on society, through our industry-leading products and services, and our commitment to diversity, equity, and inclusion.

Benefits:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Flexible work arrangements, including remote work options.
  • Opportunities for career growth and advancement.
  • Access to comprehensive training and development programs.
  • Recognition and rewards for outstanding performance.


Thomson Reuters is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.

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