Helpdesk Support Specialist
4 weeks ago
Benefits:
Competitive salary, 401(k) matching, bonus based on performance, company parties, dental insurance, free uniforms, health insurance, paid time off, training & development, vision insurance
Job Summary:
We are seeking a skilled and experienced Tier 2 Helpdesk Support Specialist to join our team at Exact IT Consulting. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities:
- Install and configure systems, including servers, hardware, and software
- Develop and maintain installation and configuration procedures
- Contribute to and maintain system standards
- Research and recommend innovative approaches for system administration tasks
- Perform daily system monitoring and verification
- Perform daily backup operations
- Create, change, and delete user accounts
- Provide Tier III support and investigate and troubleshoot issues
- Repair and recover from hardware or software failures
- Apply OS patches and upgrades
- Configure and add new services as necessary
- Upgrade and configure system software
- Maintain operational, configuration, or other procedures
- Assist with troubleshooting and completion of Help Desk Ticket issues
Requirements:
Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus. Ability to work in a weekend rotating schedule to cover close of business and Help Desk.
About Us:
Exact IT Consulting is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients and internal teams.
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