Helpdesk Support Specialist

4 weeks ago


Lexington, Kentucky, United States Exact IT Consulting Full time
Tier 2 Helpdesk Support Job Description

Benefits:

Competitive salary, 401(k) matching, bonus based on performance, company parties, dental insurance, free uniforms, health insurance, paid time off, training & development, vision insurance

Job Summary:

We are seeking a skilled and experienced Tier 2 Helpdesk Support Specialist to join our team at Exact IT Consulting. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:

  • Install and configure systems, including servers, hardware, and software
  • Develop and maintain installation and configuration procedures
  • Contribute to and maintain system standards
  • Research and recommend innovative approaches for system administration tasks
  • Perform daily system monitoring and verification
  • Perform daily backup operations
  • Create, change, and delete user accounts
  • Provide Tier III support and investigate and troubleshoot issues
  • Repair and recover from hardware or software failures
  • Apply OS patches and upgrades
  • Configure and add new services as necessary
  • Upgrade and configure system software
  • Maintain operational, configuration, or other procedures
  • Assist with troubleshooting and completion of Help Desk Ticket issues

Requirements:

Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus. Ability to work in a weekend rotating schedule to cover close of business and Help Desk.

About Us:

Exact IT Consulting is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients and internal teams.



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