Technical Support Specialist

4 weeks ago

Lexington, Kentucky, United States The Lexington School, Lexington, KY Full time

Job Summary

The Lexington School is seeking a skilled Technical Support Specialist to join our team. As the first point of contact for IT questions, you will analyze and diagnose issues, providing prompt responses and resolutions by working closely with outside vendors.

Key Responsibilities

  • Support the day-to-day technical needs of the school community, including creating and maintaining logs of issues, prioritizing and communicating resolutions with users.
  • Provide step-by-step end-user training as needed for hardware and software.
  • Assist with monitoring and maintaining the school's computer systems and networks.
  • Responsible for tech setups for meetings and special events.
  • Add and maintain users on the network and cloud-based systems, ensuring security and maintaining configurations within standards.
  • Assist with tracking hardware assets.
  • Stay current on trends and new developments in educational technologies, software, hardware, networks, telecommunications, training, and maintenance.

Requirements

  • 1-3 years of IT/Help Desk experience supporting multiple users in Mac and Windows environments, including applications and hardware.
  • Thorough knowledge of Microsoft Windows and Office 365, with Microsoft Certification preferred.
  • Working knowledge of virtualization technologies.
  • Professional written and verbal communication, organizational, and interpersonal skills.
  • The ability to handle multiple, simultaneous, and complex tasks and projects efficiently and effectively without constant supervision.
  • The ability to represent the school in the larger community in a positive manner that reflects the school's mission, vision, and values.
  • Ongoing professional development to remain knowledgeable of relevant technology that would benefit efficient helpdesk and tech support operations.

Work Environment

  • This job operates in a professional school environment, requiring frequent sitting, standing, walking, climbing, talking, typing, hearing, and seeing.
  • The ability to physically lift, bend, push, and pull up to fifty (50) pounds on a regular basis.
  • The ability to move around campus to attend in-person meetings and collaborate with stakeholders in-person.
  • Availability to participate in an on-call rotation is required, with the ability to maintain accessibility using a mobile device and/or laptop with internet connectivity and prompt response times.
  • Emergency staff designations, such as leading or directing students during emergency drills and real emergency events, may be required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, Responsibilities, and activities may change at any time, with or without notice, to meet the needs of the school. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

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