Tier 2 Helpdesk Specialist

4 weeks ago


Lexington, Kentucky, United States Exact IT Consulting Full time
Tier 2 Helpdesk Support

Exact IT Consulting is seeking a highly skilled and experienced Tier 2 Helpdesk Support professional to join our team.

Job Responsibilities
  • Install and configure servers, hardware, and peripherals in accordance with standards and project requirements.
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative approaches for system administration tasks.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
  • Create, change, and delete user accounts per request for all software.
  • Provide Tier III support per request from various constituencies, investigating and troubleshooting issues.
  • Repair and recover from hardware or software failures, coordinating and communicating with impacted constituencies.
  • Apply OS patches and upgrades on a regular basis, upgrading administrative tools and utilities.
  • Configure and add new services as necessary.
  • Upgrade and configure system software that supports infrastructure applications or Asset Management applications.
  • Maintain operational, configuration, or other procedures.
  • Assist with troubleshooting and completion of Help Desk Ticket issues.
Requirements
  • Active Directory, VOIP, RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.
  • Strong understanding of server administration, hardware, and software configuration.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a weekend rotating schedule to cover close of business and Help Desk.


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