Tier 2 Helpdesk Specialist
4 weeks ago
Exact IT Consulting is seeking a highly skilled and experienced Tier 2 Helpdesk Support professional to join our team.
Job Responsibilities- Install and configure servers, hardware, and peripherals in accordance with standards and project requirements.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative approaches for system administration tasks.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
- Create, change, and delete user accounts per request for all software.
- Provide Tier III support per request from various constituencies, investigating and troubleshooting issues.
- Repair and recover from hardware or software failures, coordinating and communicating with impacted constituencies.
- Apply OS patches and upgrades on a regular basis, upgrading administrative tools and utilities.
- Configure and add new services as necessary.
- Upgrade and configure system software that supports infrastructure applications or Asset Management applications.
- Maintain operational, configuration, or other procedures.
- Assist with troubleshooting and completion of Help Desk Ticket issues.
- Active Directory, VOIP, RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.
- Strong understanding of server administration, hardware, and software configuration.
- Excellent problem-solving and analytical skills.
- Ability to work in a weekend rotating schedule to cover close of business and Help Desk.
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Tier 2 Helpdesk Support Specialist
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Lexington, Kentucky, United States Exact IT Consulting Full timeJob DescriptionAs a Tier 2 Helpdesk Support Specialist at Exact IT Consulting, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibility will be to provide technical support and troubleshooting for our clients' IT systems, including servers, networks, and software applications.Key...
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