IT Support Specialist
3 weeks ago
Lockheed Martin Corporation is seeking an IT Support Specialist to join the SOF GLSS team in Lexington, KY. As the IT Support Specialist, you will perform classified IT duties supporting multiple Special Operations groups and provide Tier 1 and Tier 2 support.
Responsibilities:
- Installation, testing, repair, and troubleshooting for Windows PCs, networks, printers, and other computer peripherals
- Answering telephone calls from end users
- Creating, assigning, and resolving incident tickets
- Providing remote user assistance
- Installing and removing software
- Visiting end-user work areas to deliver, install, fix, and remove hardware
- Account creation and maintenance
- Monitoring systems for outage alerts
- Coordinating incident resolution with end-users and other IT groups
Requirements:
- Experience supporting Windows operating systems and desktop applications, such as Microsoft Office
- Basic understanding of computer hardware, networking, Windows Active Directory, printers, and computer peripherals
- Excellent customer service skills
- Ability to obtain and maintain position certifications
- Ability to adjust daily schedule with other team members to ensure IT Help Desk staffing between 6:00 am - 5:00 pm, Monday through Friday
Preferred Qualifications:
- Current DoD 8570 baseline IAT Level II certification, such as CompTIA Security+ CE
- Microsoft Certified Professional (MCP) certification with Windows 10 exam completion
- ITIL certification or related experience
- Experience with ITSM tools, such as ServiceNow or Remedy
- Experience creating and modifying Active Directory user and computer objects
- Experience with Dameware remote desktop
- Basic understanding of virtualization technology
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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