Technical Support Specialist

5 hours ago


Lexington, Kentucky, United States Mimecast North America, Inc. Full time
Job Summary

Mimecast North America, Inc. is seeking a highly motivated Technical Support Specialist to join our global support team. As a Technical Support Specialist, you will be responsible for providing first-line technical support to customers using Mimecast products.

Key Responsibilities
  • Provide timely and effective issue resolution to customers via phone and email.
  • Analyze symptoms, diagnose root causes, and implement solutions using best practices.
  • Escalate complex technical issues to higher-level support or development teams as needed.
  • Stay up to date with product knowledge and new features to effectively assist customers.
  • Contribute to the refinement of knowledge base articles, FAQs, and user guides to enhance self-help resources for customers.
Requirements
  • Experience in a customer-focused role and a customer-focused attitude.
  • Good communication skills both over the phone and via email.
  • Self-motivation and team player skills.
  • Experience with administration and support of Active Directory, Azure, Google Directory is beneficial.
  • An understanding of internet fundamentals, network routing, and email delivery.
About Mimecast

Mimecast is a leading provider of cloud-based email security and archiving solutions. We are committed to building an inclusive, diverse community that celebrates and welcomes everyone. We offer a vibrant workplace culture that fosters innovation, collaboration, and continuous learning.



  • Lexington, Kentucky, United States The University of Kentucky Full time

    Job Title: Technical Support Specialist IIIThe University of Kentucky's Information Technology Services (ITS) Division is seeking a highly skilled Technical Support Specialist III to join our team. As a key member of our Technical Support Services (TSS) Division, you will play a critical role in driving standardization and providing exceptional customer...


  • Lexington, Kentucky, United States The University of Kentucky Full time

    Job Title: Technical Support Specialist IIIThe University of Kentucky Office of Philanthropy & Alumni Engagement (PAE) is seeking a skilled professional to join our team as a Technical Support Specialist III. In this role, you will be responsible for designing and developing Tableau reports and dashboards based on PAE requirements.Key Responsibilities:Design...


  • Lexington, Kentucky, United States InsideHigherEd Full time

    Job Title: Technical Support Specialist IIIWe are seeking a highly skilled Technical Support Specialist III to join our team. As a key member of our support team, you will be responsible for designing and developing Tableau reports and dashboards based on our requirements.Key Responsibilities:Collaborate with stakeholders to gather report specifications and...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job Title: Technical Support Specialist IIIJoin the University of Kentucky's Office of Philanthropy & Alumni Engagement as a Technical Support Specialist III. This role involves designing and developing Tableau reports and dashboards based on PAE requirements, creating front-end reporting solutions to effectively visualize financial data.Key...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job Title: Technical Support Specialist IIIJoin the University of Kentucky's Office of Philanthropy & Alumni Engagement as a Technical Support Specialist III. In this role, you will be responsible for designing and developing Tableau reports and dashboards based on PAE requirements. You will collaborate with stakeholders to gather report specifications,...


  • Lexington, Kentucky, United States InsideHigherEd Full time

    Job Title: Technical Support Specialist IIIWe are seeking a highly skilled Technical Support Specialist III to join our team at the University of Kentucky Office of Philanthropy & Alumni Engagement (PAE). As a key member of our team, you will be responsible for designing and developing Tableau reports and dashboards based on PAE requirements.Key...


  • Lexington, Kentucky, United States NV5 Full time

    Job Title: Technical SpecialistNV5 is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will play a key role in supporting the Lidar or Ortho Team on various tasking.Responsibilities:Provide oversight to a team of technicians and analystsTakes ownership of work within the team for execution and QA/QCProduce and...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job SummaryThe University of Kentucky Office of Philanthropy & Alumni Engagement is seeking a skilled Technical Support Specialist III to join our team. As a key member of our team, you will be responsible for designing and developing Tableau reports and dashboards to effectively visualize financial data.You will collaborate with stakeholders to gather...

  • Technical Specialist

    2 weeks ago


    Lexington, Kentucky, United States NV5 Full time

    Job Title: Technical SpecialistAt NV5, we are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will play a critical role in supporting the Lidar or Ortho Team on various tasking, providing oversight to technicians and other analysts, and ensuring the delivery of high-quality data products to our clients.Key...

  • Technical Specialist

    3 weeks ago


    Lexington, Kentucky, United States NV5 Full time

    Job Title: Technical SpecialistAt NV5, we are seeking a highly skilled Technical Specialist to join our Lidar/Ortho team. As a Technical Specialist, you will play a critical role in supporting the production of high-quality Lidar and Ortho data products.Key Responsibilities:Provide oversight to a team of technicians and analysts to ensure timely and accurate...

  • Technical Specialist

    4 weeks ago


    Lexington, Kentucky, United States NV5 Full time

    Job Title: Technical SpecialistAt NV5, we are seeking a highly skilled Technical Specialist to join our Lidar/Ortho team. As a Technical Specialist, you will play a critical role in supporting the production of high-quality Lidar and Ortho data products.Key Responsibilities:Provide oversight to a team of technicians and analysts to ensure timely and accurate...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job Title: Laboratory Technical Specialist/UKHCJoin the University of Kentucky's Laboratory Services department as a Laboratory Technical Specialist/UKHC. This role is responsible for the technical management of a subspecialty within a laboratory section in a fast-paced academic medical center.Key Responsibilities:Manage test performance and quality...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job Title:Laboratory Technical Specialist/UKHCJob Summary:The Laboratory Technical Specialist will be responsible for the technical management of a subspecialty within a laboratory section in a fast-paced academic medical center. The Laboratory provides services to all aspects of this Level I trauma center and throughout the healthcare enterprise, including...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job Title: Laboratory Technical SpecialistWe are seeking a highly skilled Laboratory Technical Specialist to join our team at the University of Kentucky. As a key member of our laboratory section, you will be responsible for the technical management of a subspecialty within a fast-paced academic medical center.Key Responsibilities:Troubleshoot and manage...


  • Lexington, Kentucky, United States IONOS Inc Full time

    Job Summary:The Server Support Representative is a key member of our team, responsible for providing exceptional support to our customers with dedicated, root, and VPS server products. This role involves resolving customer issues via phone, email, and chat, as well as assisting with domain, email, billing, and account management. The ideal candidate will...

  • Technical Specialist

    2 weeks ago


    Lexington, Kentucky, United States NV5 Full time

    Job Title: Technical SpecialistThe Technical Specialist plays a crucial role in supporting the Lidar or Ortho Team in various tasking. This individual provides oversight to technicians and other analysts, ensuring the successful execution of projects. The Technical Specialist has in-depth knowledge of the Lidar/Ortho workflow and is responsible for rigorous...

  • IT Support Specialist

    4 weeks ago


    Lexington, Kentucky, United States Cabinetworks Group - ACProducts, Inc. Full time

    Job SummaryWe are seeking a skilled IT Site Support Specialist to join our team at Cabinetworks Group - ACProducts, Inc. This role involves building strong relationships with customers and technical resources to effectively receive and relay problem descriptions and understanding.Key ResponsibilitiesDocument, prioritize, and resolve user requests received in...


  • Lexington, Kentucky, United States Wave Life Sciences Full time

    Job SummaryWave Life Sciences is seeking a highly motivated and detail-oriented IT Systems Support Specialist to join our team. In this role, the successful candidate will work closely with lab personnel, leveraging their technical skills to troubleshoot and resolve system issues.The IT Systems Support Specialist will utilize their strong understanding of...

  • IT Support Specialist

    10 hours ago


    Lexington, Kentucky, United States Advanced Automation Consulting Full time

    Job SummaryAdvanced Automation Consulting, Inc. is seeking a skilled IT Support Specialist to join their team. As a key member of our support team, you will be responsible for providing technical assistance to staff members across multiple locations.This is a direct-hire position with our client, offering a stable and rewarding career path. If you have a...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job SummaryThe Technical Project Specialist I at the University of Kentucky's Smart Campus department is responsible for leading and supporting the design, development, and integration of digital technology projects. This role focuses on interactive design, data visualization, and digital signage, managing full-scale projects from concept to completion.Key...