Senior Care Advocate Representative
2 days ago
Are you passionate about delivering exceptional patient care and making a meaningful impact in the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we have an exciting opportunity for you to join our team as a Senior Care Advocate Representative at SCA Health.
About the Role:
As a Senior Care Advocate Representative, you will be the face of our organization, providing personalized support and guidance to our customers as they navigate the complexities of the healthcare system. You will be responsible for delivering a concierge-level experience, answering questions, resolving issues, and collaborating with teams across the company, healthcare providers, and insurance companies.
Key Responsibilities:
- Predominate amount of work surrounding calling members (Outbound calls) to inform them of their benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
- Receive inbound calls from members to educate them on their benefits and provide guidance with appointment scheduling
- Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism
- Update all systems accordingly to document member engagement
- Listen to member's comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction
- Collaborate with other departments and partnering companies as necessary
- Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing
- Analyze a variety of problems and provide information/solutions
- Work within a team to achieve performance targets
- Other responsibilities as assigned
Requirements:
- High school diploma or higher education
- At least 3+ years of customer service / Sales experience
- Customer-centric focus with excellent communications skills
- Express empathy with customers & compassion for their challenges
- Passion for healthcare improvement
- Ability to work independently and in small team
- Agility- Ability to change direction quickly
- Time management / task management
- Knowledge of care coordination and case management concepts is preferred.
- Bilingual language skills preferred (English-Spanish or other)
What We Offer:
Competitive hourly rate of $21.50/hour, a dynamic and supportive work environment, and opportunities for growth and development.
Join Our Team:
At SCA Health, we are committed to delivering exceptional patient care and making a meaningful impact in the lives of others. If you are passionate about healthcare and dedicated to delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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