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Hospital Service Ambassador

2 months ago

Oak Park, Illinois, United States Rush University Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Relations Associate to join our team at Rush University. As a key member of our hospital's front-line staff, you will be responsible for providing exceptional service to patients, families, visitors, and staff.

Key Responsibilities
  • Initiate greetings and positive interactions with patients, visitors, and staff
  • Provide clear, precise information and directions in face-to-face and telephone encounters
  • Approach all encounters with customers in a courteous, respectful, attentive, and service-oriented manner
  • Exercise sound judgment and discretion in resolving guest services issues
  • Communicate patient arrivals to technical sections and assist with support for effective patient flow
Requirements
  • High School Diploma or equivalent
  • Two- to three years of customer service-related experience
  • Strong organizational skills and multi-tasking abilities
  • Excellent customer service skills and telephone etiquette
  • Ability to collaborate and work well with employees at all levels
Preferred Qualifications
  • Some college classes
  • Bilingual skills

Rush University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.