Hospitality Ambassador

4 weeks ago


Oak Brook, Illinois, United States Senior Lifestyle Full time
Job Summary

Senior Lifestyle is seeking a skilled Hospitality Assistant to join our team. As a Hospitality Assistant, you will play a vital role in promoting and creating a culture of hospitality within our community. This includes managing the community's first impressions and signature services, leading the development and training of staff to enhance the hospitality culture, and assisting in welcoming new residents and staff to the community.

Key Responsibilities
  • Assist the community's team members in achieving the community's First Impression goals and help staff understand how their roles relate to the successful execution of the First Impression.
  • Develop the tools necessary for hospitable customer interaction and assist staff in understanding the most hospitable way to interact with anyone who enters the community.
  • Adhere to one standard, ensuring every area, whether the front of the house or back of the house, is held to the same level of scrutiny.
  • Maintain an excellent level of hospitality and cleanliness in the Tour Path by ensuring the proper items, events, and interactions are in place at all times and all events are coordinated appropriately.
  • Deliver the Senior Lifestyle Corporation's Signature Services, which are a key component to the community's image and help differentiate the community from its competitors.
  • Play an integral role in the Employee On-Boarding process by acting as a liaison between the Human Resources Department and the new hire, as well as helping reinforce the expectations/standards that are set for the on-boarding process.
  • Work with the Dining Staff to support a polished hospitality approach to dining room service.
  • Assist in the coordination and oversight during special community events and ensure that every department is notified of all new move-ins to help coordinate new resident involvement in appropriate activities and meals.
  • Support the Hospitality Training of the community's staff and take a role in the development and operation of the Ambassador program at the community.

Qualifications

Level of Formal Education: Bachelor's Degree and three plus years related experience and/or training; or equivalent combination of education and experience
Area of Study: Hospitality or related field
Years of Experience: 3+ years
Type of Experience: Hospitality related
Skills and Abilities:
  • Ability to work as part of a team and handle multiple tasks safely and effectively.
  • Excellent organization skills.
Information Systems: Microsoft office
Personal Attributes: Exceptional verbal and written communication skills

What We Offer

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

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