Customer Service Ambassador
6 hours ago
Job Summary: We are seeking a skilled Customer Service Ambassador to join our team at Prairie Knights Casino. As a Customer Service Ambassador, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our casino.
Key Responsibilities:
* Greet and welcome guests, including those arriving by bus
* Operate the Knight Club, including enrolling new members and preparing daily reports
* Inform guests of upcoming/current promotions and concert events through hourly announcements
* Participate in live radio remotes and other forms of public speaking
* Assist in identifying new or regular players
* Circulate around the casino floor to identify potential high dollar players and provide exceptional service
* Maintain knowledge of all promotions, both current and pending
* Exercise diplomacy, patience, and control when dealing with dissatisfied guests
* Comply with department rules, policies, and procedures
Requirements:
* Must be age 21 or older
* Must qualify for Tribal Key Gaming License
* High School diploma or GED preferred
* Previous Guest Services or public relations position preferred
* Must be able to communicate in English
* Must be familiar with word processing and data entry
* Must be comfortable approaching people, speaking with strangers, and handling conflict and problem resolution calmly and effectively
Physical Demands:
* Requires standing or being on feet most of the shift
* Walking, bending, reaching, sitting, repetitive motions, finger dexterity
Working Conditions:
* Fast-paced casino environment
* Must be able to work in a team environment
What We Offer:
* Competitive salary
* Best benefits in the market
* Opportunities for advancement
How to Apply:
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please submit your application today.
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