Customer Service Ambassador

3 weeks ago


Melrose Park, Illinois, United States Beth Black - State Farm Agent Full time
At Beth Black - State Farm Agent, we're seeking a Customer Service Ambassador to join our team in Melrose Park. As a Customer Service Ambassador, you will be responsible for establishing customer relationships and following up with customers, as needed. You will also use a customer-focused, needs-based review process to educate customers about insurance options, develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Our agency has received awards, including Ambassador Travel, Legion of Honor, and Bronze Tablet, and we're proud of our reputation for providing excellent customer service. If you're motivated to succeed and can see yourself in this role, please continue reading to learn more about the position and its requirements.

**Company Overview**

Beth Black - State Farm Agent is a growth-oriented agency with a team of highly motivated individuals. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.

**Salary and Benefits**

The salary for this position is $65,000.00 per year, with the potential for a salary plus commission/bonus. Additionally, we offer 401K, health benefits, paid time off (vacation and personal/sick days), and flexible hours.

**Job Description**

As a Customer Service Ambassador, you will be responsible for:

* Establishing customer relationships and following up with customers, as needed
* Using a customer-focused, needs-based review process to educate customers about insurance options
* Developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services

**Required Skills and Qualifications**

To be successful in this role, you will need to have:

* An interest in marketing products and services based on customer needs
* Excellent communication skills - written, verbal, and listening
* People-oriented
* Detail-oriented
* Proactive in problem-solving
* Ability to learn computer functions
* Ability to work in a team environment
* Bilingual - Spanish required

**Growth Potential and Opportunity for Advancement**

As an Agent Team Member, you will have the opportunity to grow and develop your skills, with potential for advancement within our agency. We're committed to helping you succeed and achieve your career goals.

If you're motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

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